Joel Rivera

SoCal Frozen Treats

Los Ángeles

06.2023 - Current

Supervised staff during shifts to ensure efficient operations and teamwork.
Assisted in training new employees on company policies and procedures.
Conducted regular inspections of equipment for proper functionality and maintenance.
Inspected work areas regularly for cleanliness and organization standards.
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Monitored store operations to ensure compliance with company policies and procedures.
Communicated with other shift managers to facilitate continuum of customer service.
Assisted in resolving escalated customer service issues in a timely manner.
Enforced safety standards throughout the store including proper use of equipment.
Responded quickly and effectively to emergency situations as they arose.
Positioned skilled staff in key areas throughout shift to optimize department productivity.