Hi, I’m
JOEL REEJO
Scarborough,ON
Summary
Dedicated and versatile technician with a strong background in computer engineering technology and extensive hands-on experience in customer service, technical support, and repair. Skilled in diagnosing and resolving hardware, electronic and software issues, managing customer inquiries, and providing exceptional customer experiences. Demonstrated ability to work both independently and collaboratively, consistently delivering high-quality results and exceptional customer support.
Overview
6
years of professional experience
1
Certification
Work History
Playdium
Amusement Electronics Technician
11.2024 - Current
Job overview
- Skilled in troubleshooting and repairing gaming equipment, executing preventative maintenance, and performing diagnostics to detect and resolve issues early.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
- Experienced in training team members, sharing best practices, and ensuring compliance with safety and industry standards.
- Dedicated to ensuring smooth, reliable operations by inspecting, maintaining, and replacing components as needed.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Strong problem-solving abilities, attention to detail, and a commitment to high-quality performance under tight deadlines..
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
Royal tech solutions
Hardware Technician Intern
04.2022 - 01.2023
Job overview
- Assisted in diagnosing and repairing Lenovo laptops for a diverse range of customers, providing in-home service to ensure maximum convenience and customer satisfaction
- Managed and resolved a high volume of service tickets, efficiently addressing hardware and software issues to meet customer needs and maintain service standards
- Performed detailed troubleshooting and repairs, using advanced diagnostic tools to identify and fix issues promptly, minimizing downtime for customers
- Delivered personalized technical support, explaining repair processes and solutions clearly to customers, enhancing their understanding and confidence in the service
- Maintained thorough documentation of each service visit, including problem descriptions, actions taken, and outcomes, ensuring accurate record-keeping and follow-up as needed
Swiss watch shop
Repair technician
08.2019 - 12.2020
Job overview
- Diagnosed and repaired a variety of timepieces, including luxury and vintage watches, ensuring optimal functionality through intricate mechanical and electronic repairs
- Delivered exceptional customer service by consulting with clients to understand their needs, offering expert advice, and completing timely, high-quality repairs
- Maintained precision and attention to detail in handling delicate watch components, contributing to the shop's reputation for exceptional craftsmanship and reliability
- Resolved hardware and software issues for over 200 devices monthly, utilizing advanced diagnostic tools and techniques, achieving a 95% customer satisfaction rate
Education
Seneca College
Advanced diploma from Computer engineering technology
08.2024
Skills
- Adobe Creative Cloud
- Cisco IoT
- Java
- Kali Linux
- Macos
- MS Visual Studio
- PCB Design
- PowerShell
- Putty
- Python
- Shell scripting
- Unix
- Visual Studio
- Hardware diagnostics
- Electronic troubleshooting
- Mechanical testing
- Soldering and wiring
- Electrical inspection
- Instrument Calibration
- Technical report preparation
- Equipment installation
- Power electronics
- Continuous improvement
- Embedded systems
- Customer service
- Functional testing
- Repairs assessment
- Electrical safety
- Technical writing
- Electrical system inspection
- Test equipment operation
Accomplishments
- OACETT CERTIFICATION
- Smart Anti-Theft mailbox with IoT, 05/01/24, 08/31/24, Technical capstone project: Built an anti-theft smart mailbox with IoT features from scratch, including PCB design and construction. Collaborated with a partner to integrate real-time notifications, remote access, and security measures. Applied programming, circuit design, and wireless communication skills to create an innovative solution. Leveraged knowledge from the Computer Engineering Technology program to address challenges and refine the design.
Languages
English
Native or Bilingual
Certification
OACETT CERTIFICATION
Timeline
Amusement Electronics Technician
Playdium
11.2024 - Current
Hardware Technician Intern
Royal tech solutions
04.2022 - 01.2023
Repair technician
Swiss watch shop
08.2019 - 12.2020
Seneca College
Advanced diploma from Computer engineering technology
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