Joel Perez Madrid

Resourceful and driven customer service and sales professional with a strong background in client-facing roles across technology, insurance, and healthcare sectors. Proven ability to handle high-pressure situations with composure and professionalism, consistently delivering effective solutions and building lasting relationships. Experienced in supporting technical products through prior work at Innova Electronics, a leader in automotive diagnostics (OBD2). Adept at managing large volumes of tasks, streamlining processes, and contributing to team success. Trilingual in Spanish, English, and French, with a foundation in computer engineering and a growing proficiency in data management, network security, and Java.