Joel Osborne
Vancouver,BC
Summary
Postgraduate in Business Management with Accounting and Finance seeking to utilize my current skill set to find employment within Vancouver's Corporate Sales Market. I am a positive and enthusiastic individual with a strong work ethic who is confident working in both customer-facing roles and autonomous work environments. I have a vast amount of customer service experience attained through telecommunications, Finance and Hospitality job roles. I have developed a valuable and transferrable hard skillset; including the ability to organize and prioritize tasks while working under tight deadlines, proficiency in Microsoft Office tools and able to work well within team-based projects/presentations.
Overview
10
10
years of professional experience
Work History
Guest Services Agent
Four Seasons Hotels And Resorts
12.2023 - 05.2024
- The Guest Services Team is responsible for assisting with the arrival and departure of guests while operating the Hotel House Car Service.
Reservations Agent
Four Seasons Hotels And Resorts
04.2023 - 11.2023
- The Reservations department is responsible for selling rooms to potential guests, providing the appropriate room category for their stay and ensure all information regarding the stay is secured
- Such as special occasions and requests
- Conducting inbound/outbound calls regarding guest reservations and selling available room categories based on guest requests and requirements
- Reviewing reservations; ensuring they are correct and in order prior to guest arrival
- Charging deposits, total cost of stay and ensuring correct taxes are applied
- Working directly with sales managers and Travel agents to manage group bookings, AMEX members and Preferred Partners to provide special rates and inclusions
- Managing multiple inboxes including guest's general inquiries, special requests, group bookings and Employees of other Four Seasons properties.
Core Agent
Four Seasons Hotels And Resorts
09.2022 - 04.2023
- Central communications department of the Hotel to assist and streamline operations
- Included working across multiple departments of the Hotel; Food & Beverage, Housekeeping, Front/Back office and directly with guests to ensure efficient communications and an elevated experience for guests
- Receiving and reconnecting all inbound calls received by the Hotel while ensuring polite and professional customer service
- Addressing guest request and queries during their stay and liaising with appropriate departments to action requests
- Specifically, In-Room Dining orders, Housekeeping/Engineering Requests and General requests regarding the Hotel and Whistler area
- Selling/arranging room amenities for guests prior to arrival
- Upselling food and beverage items for In-Room-Dining Orders; such as dinner and wine pairings to provide a luxury dining experience from the comfort of guest rooms.
Pensions Administrator
Broadstone
01.2021 - 12.2021
- Conducting telephone appointments with clients to discuss any pension/retirement based queries
- Constructing written communication addressing any new information regarding the member's retirement and/or benefits held within the Pension Scheme
- Calculating the Clients Pension Benefits at their chosen date of retirement
- Maintaining the pension scheme's cash flow statement to monitor inflow's/outflows and to advise the investment team of potential investment/disinvestment.
Trainee Assistant Accountant Internship
SA Accounting
09.2020 - 11.2020
- Basic accounts preparation and bookkeeping for clients varying from self-employed individuals to limited companies using Microsoft Excel and Sage.
Financial Para planner
MK Financial Planning
07.2018 - 07.2019
- Constructing reports utilized by Financial advisors prior to client meetings
- Specifically creating pension review packs using a software called select-a-pension
- Consistently worked within strict deadlines to provide timely and accurate reports, allowing financial advisors sufficient time to plan and provide the correct financial advice
- Utilized customer service experience to conduct telephone call appointments, discussing issues that could be resolved by myself or passed on to the appropriate financial advisor
- Specifically, issues related to attaining letters of authority or chasing illustrations.
Customer Care Representative
All Fleet Services
11.2015 - 03.2016
- Worked within a telecommunications subcontractor providing assistance for vehicle repair and recovery
- The employment role required customer service while liaising between customers and recovery services.
Modular Construction
Self-employed subcontractor for Blade Room Group Limited
06.2015 - 10.2015
- Worked within an assembly team during the construction phase of industrial-sized data cooling systems.
General Laborer
New Space Containers
06.2014 - 12.2014
- Worked within the container production line, providing basic carpentry required to fabricate the companies' final product.
Education
Bachelor of Arts - Business Management With Accounting And Finance
University of West England
Bristol, England05.2020
A levels -
Crypt Grammar School Academy
Gloucestershire08.2014
High School Diploma -
Crypt Grammar School Academy
Gloucestershire, England08.2012
Skills
- Customer Engagement
- Guest communication
- Writing and verbal communication
- Data Management
- Strong Organization
- Document Management
- Cash Flow Management
- Financial Analysis
- Business Intelligence
Hobbies and Interests
Sports and exercise, playing 11-aside football, cycling, running, hiking, skiing, photography and travelling the world to experience new surroundings and cultures.
Timeline
Guest Services Agent
Four Seasons Hotels And Resorts
12.2023 - 05.2024
Reservations Agent
Four Seasons Hotels And Resorts
04.2023 - 11.2023
Core Agent
Four Seasons Hotels And Resorts
09.2022 - 04.2023
Pensions Administrator
Broadstone
01.2021 - 12.2021
Trainee Assistant Accountant Internship
SA Accounting
09.2020 - 11.2020
Financial Para planner
MK Financial Planning
07.2018 - 07.2019
Customer Care Representative
All Fleet Services
11.2015 - 03.2016
Modular Construction
Self-employed subcontractor for Blade Room Group Limited
06.2015 - 10.2015
General Laborer
New Space Containers
06.2014 - 12.2014
Bachelor of Arts - Business Management With Accounting And Finance
University of West England
A levels -
Crypt Grammar School Academy
High School Diploma -
Crypt Grammar School Academy
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