Joel Lorenzo
Stockton
Summary
Seasoned Service Manager bringing 33 years of Fire and Life Safety experience. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing and market positioning. Seasoned Service Manager bringing. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Proficient in business practices, standards of operation and customer needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, coaching, developing and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Cintas Fire Protection
04.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Negotiated with vendors to secure best prices for parts and supplies.
- I have been in Fire and Life Safety for 33 years
Education
High School Diploma -
American High School
Fremont, CA1987
Skills
- Work Planning and Prioritization
- Estimating and Quoting
- Customer Service
- Relationship Building
- Performance Evaluations
- Staff Supervision
- Service Documentation
- Conflict Resolution
- New Employee Hiring
- Strategic Business Planning
- Culture Development
- Goal Setting
- Workplace Safety
- Employee Training and Development
- Staff Motivation
- Forecasting
- Reliable and Responsible
- Goal-Oriented
- Revenue Generation
- Deadline Driven
- Crew Leadership
- Leadership Development
- Critical Thinking
- Time Management
- Project Management
- Employee Relations
- Trustworthy and Honest
- Upselling
- Team Leadership
- Coaching and Mentoring
- Process Implementation
- Documentation and Reporting
- Staff Management
- Team Collaboration and Leadership
- Problem-Solving
- KPI Monitoring
- Multitasking and Organization
- Employee Supervision
- Positive Attitude
- Workflow Management
- Compliance Enforcement
- Maintenance and Repair
- Service Scheduling
Certification
- Licensed C-16 Holder For Cintas Fire
- California Fitters Card
- Smith Driving Instructor Train The Trainer
- CPR Certified
Timeline
Service Manager
Cintas Fire Protection
04.2017 - Current
High School Diploma -
American High School
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