Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Joel Lemieux

Hamilton,Ontario

Summary

Over ten years of Customer Service experience. I am bilingual (French/English) and focused on completing projects on time or ahead of schedule.

Overview

37
37
years of professional experience
2
2
Languages

Work History

Owner/Operator

905Thrive
Hamilton, Canada
02.2020 - Current
  • We make custom merchandise for the general public as well as business to business printing needs .
  • Managed day-to-day business operations.
  • Prepared annual budgets with controls to prevent overages.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.

Owner/Operator

Joe Fix'it, Hamilton
Hamilton , Canada
07.2013 - Current
  • I handle all of your "honey-do" list, from curtain rods, to siding, to roofing, and everything in between.

Real Estate Administrative Assistant

Sebastien Dusseault Real Estate
Grimsby, Ontario
04.2022 - 08.2022
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Developed and deployed marketing collateral to promote properties and drive sales.
  • Coordinated appointments to show marketed properties.
  • Kept contacts organized with Follow up Boss system to maintain readiness for future mailings.
  • Coordinated leads management with Follow up Boss CRM software to improve efficiency with prioritized prospects.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Interacted with vendors to purchase and set up equipment and services.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Superintendent

Medallion Corp
Hamilton, Canada
11.2017 - 04.2022
  • Maintain and clean the property(inside and outside)
  • General Maintenance
  • Prepare apartments for new tenants
  • Assisting in Showing the units
  • Communicate with tenants
  • Inspected grounds and facilities to identify necessary repairs.
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Supervised facility crew and general maintenance schedules.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Communicated effectively with owners, residents and on-site associates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.

Bilingual Order Desk/Accounts Receivable

Wheels Automotive Dealer Supplies, Hamilton
Stoney Creek , Canada
05.2011 - 06.2013
  • Handle all inquiries (French and English) via telephone and email
  • Handled and placed all orders via telephone or the website
  • Handled and diffused customer queries and complaints
  • Took payments over telephone or in person
  • Filling
  • Data Entry
  • Improved operations through consistent hard work and dedication.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Dealer support specialist

Aditya Birla Minacs, Nissan DPIC
Hamilton, Ontario
09.2008 - 12.2010
  • Handle all French inquiries from dealerships throughout Canada
  • Handled and placed orders for Head office and dealerships
  • Identify, research, and resolve customer issues using the computer system
  • Data entry
  • Cunningham Lindsey
  • Insurance Claim Reporting and Claim Intake (French/English)
  • Kept records of inquiries, complaints and comments.
  • Answered and directed phone calls and liaised with customers in person.
  • Resolved customer issues and escalated complex issues to manager.
  • Discussed products and services with customers, outlined restrictions and educated on policies.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Contractor/Carpenters Assistant

Husband For Hire, Timmins
Timmins , Canada
07.2000 - 07.2006
  • Husband for Hire is a Timmins based contractor, I was the assistant
  • We did, Siding, Electrical, Plumbing, Windows and Doors, Flooring, Painting, Drywalling, Framing, Roofing, Cement Work
  • We did everything on your "honey-do" list and more, from hanging curtains to lifting a house to put in a basement.
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.

Lumber Yard Production Worker

Tembec Inc
Timmins , Canada
06.1989 - 09.1999
  • I handled every aspect of running a sawmill from cleaning of the Sawmill to running the Heavy Equipment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delivered services to customer locations within specific timeframes.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Monitored company inventory to keep stock levels and databases updated.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved problems, improved operations and provided exceptional service.

Education

Diploma - undefined

Ecole Secondaire Catholic Theriault Ontario Secondary School

Skills

Operations oversight

undefined

Timeline

Real Estate Administrative Assistant

Sebastien Dusseault Real Estate
04.2022 - 08.2022

Owner/Operator

905Thrive
02.2020 - Current

Superintendent

Medallion Corp
11.2017 - 04.2022

Owner/Operator

Joe Fix'it, Hamilton
07.2013 - Current

Bilingual Order Desk/Accounts Receivable

Wheels Automotive Dealer Supplies, Hamilton
05.2011 - 06.2013

Dealer support specialist

Aditya Birla Minacs, Nissan DPIC
09.2008 - 12.2010

Contractor/Carpenters Assistant

Husband For Hire, Timmins
07.2000 - 07.2006

Lumber Yard Production Worker

Tembec Inc
06.1989 - 09.1999

Diploma - undefined

Ecole Secondaire Catholic Theriault Ontario Secondary School

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