Joel Lemieux
Hamilton,Ontario
Summary
Over ten years of Customer Service experience. I am bilingual (French/English) and focused on completing projects on time or ahead of schedule.
Overview
37
37
years of professional experience
2
2
Languages
Work History
Owner/Operator
905Thrive
Hamilton, Canada
02.2020 - Current
- We make custom merchandise for the general public as well as business to business printing needs .
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Developed business plan, processes and procedures to provide superior service to customers.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Owner/Operator
Joe Fix'it, Hamilton
Hamilton , Canada
07.2013 - Current
- I handle all of your "honey-do" list, from curtain rods, to siding, to roofing, and everything in between.
Real Estate Administrative Assistant
Sebastien Dusseault Real Estate
Grimsby, Ontario
04.2022 - 08.2022
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Coordinated appointments to show marketed properties.
- Kept contacts organized with Follow up Boss system to maintain readiness for future mailings.
- Coordinated leads management with Follow up Boss CRM software to improve efficiency with prioritized prospects.
- Liaised between clients and vendors and maintained effective lines of communication.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Interacted with vendors to purchase and set up equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Superintendent
Medallion Corp
Hamilton, Canada
11.2017 - 04.2022
- Maintain and clean the property(inside and outside)
- General Maintenance
- Prepare apartments for new tenants
- Assisting in Showing the units
- Communicate with tenants
- Inspected grounds and facilities to identify necessary repairs.
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated effectively with owners, residents and on-site associates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
Bilingual Order Desk/Accounts Receivable
Wheels Automotive Dealer Supplies, Hamilton
Stoney Creek , Canada
05.2011 - 06.2013
- Handle all inquiries (French and English) via telephone and email
- Handled and placed all orders via telephone or the website
- Handled and diffused customer queries and complaints
- Took payments over telephone or in person
- Filling
- Data Entry
- Improved operations through consistent hard work and dedication.
- Created plans and communicated deadlines to complete projects on time.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Dealer support specialist
Aditya Birla Minacs, Nissan DPIC
Hamilton, Ontario
09.2008 - 12.2010
- Handle all French inquiries from dealerships throughout Canada
- Handled and placed orders for Head office and dealerships
- Identify, research, and resolve customer issues using the computer system
- Data entry
- Cunningham Lindsey
- Insurance Claim Reporting and Claim Intake (French/English)
- Kept records of inquiries, complaints and comments.
- Answered and directed phone calls and liaised with customers in person.
- Resolved customer issues and escalated complex issues to manager.
- Discussed products and services with customers, outlined restrictions and educated on policies.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Contractor/Carpenters Assistant
Husband For Hire, Timmins
Timmins , Canada
07.2000 - 07.2006
- Husband for Hire is a Timmins based contractor, I was the assistant
- We did, Siding, Electrical, Plumbing, Windows and Doors, Flooring, Painting, Drywalling, Framing, Roofing, Cement Work
- We did everything on your "honey-do" list and more, from hanging curtains to lifting a house to put in a basement.
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Maintained optimal cost controls by making affordable supplier purchases and negotiating lower prices.
Lumber Yard Production Worker
Tembec Inc
Timmins , Canada
06.1989 - 09.1999
- I handled every aspect of running a sawmill from cleaning of the Sawmill to running the Heavy Equipment.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend and holiday shifts.
- Monitored company inventory to keep stock levels and databases updated.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma - undefined
Ecole Secondaire Catholic Theriault
Ontario Secondary School
Skills
Operations oversight
Marketing and advertising
Business planning
Relationship Management
Human Resource Management
Staffing
GPS and route planning
Equipment operation
Shipping and packaging
Mail handling
Strategic planning
Scheduling
Teamwork and Collaboration
Clerical Support
Analytical and Critical Thinking
MS Office
Good Telephone Etiquette
Written Communication
Training and Development
Dependable and Responsible
Maintenance and Repair
Interpersonal Communication
Flexible and Adaptable
Data Entry
Desktop support
Staff education and training
Customer service expert
Self-Motivated
Critical Thinking
[Type] Software Proficiency
Organization and Time Management
First Aid/CPR
Microsoft Office Specialist (MOS) Expert
Linksys
Microsoft Outlook
PC component diagnostics
Norton Antivirus software
Windows 10
Technical Support
Videoconferencing
Timeline
Real Estate Administrative Assistant
Sebastien Dusseault Real Estate
04.2022 - 08.2022
Owner/Operator
905Thrive
02.2020 - Current
Superintendent
Medallion Corp
11.2017 - 04.2022
Owner/Operator
Joe Fix'it, Hamilton
07.2013 - Current
Bilingual Order Desk/Accounts Receivable
Wheels Automotive Dealer Supplies, Hamilton
05.2011 - 06.2013
Dealer support specialist
Aditya Birla Minacs, Nissan DPIC
09.2008 - 12.2010
Contractor/Carpenters Assistant
Husband For Hire, Timmins
07.2000 - 07.2006
Lumber Yard Production Worker
Tembec Inc
06.1989 - 09.1999
Diploma - undefined
Ecole Secondaire Catholic Theriault
Ontario Secondary School