Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joel Joy

Brampton,Canada

Summary

Entrepreneurial professional with a post-graduate certification in wireless networking and a strong retail management background. Proven track record in driving sales, optimizing operations, and delivering exceptional customer experiences. Eager to leverage this expertise in a challenging role that fosters innovation and fuels business growth.

Overview

5
5
years of professional experience

Work History

Customer Sales Associate

SVP Sports
10.2023 - Current
  • Leveraged effective sales techniques to enhance customer engagement and drive additional sales across diverse product categories(shoe care products, exercise bikes, and premium sports apparel), contributing significantly to overall revenue growth.
  • Played a key role in optimizing merchandise displays, improving product visibility, and creating a more organized and customer-friendly shopping environment.
  • Created attractive shoe samples for display, assessing and enhancing the performance, boosting sales visibility. Played a key role in restocking efforts, ensuring smooth operations and improving overall store efficiency.
  • Executed effective price adjustments, strategically implementing markups and markdowns for sports apparel to maximize profitability.

Support Manager

Walmart
09.2022 - 09.2023
  • Introduced 'Zone Restocking' system, optimizing backroom organization, reducing restocking time by 25%, and virtually eliminating stockouts, resulting in increased customer satisfaction and cost savings
  • Played a key role in implementing a demand forecasting system, enhancing supply chain efficiency by reducing excess inventory, minimizing stockouts, and improving inventory turnover
  • Demonstrated proficiency in SAP ERP and led the successful implementation and optimization of the system. The initiative significantly enhanced operational efficiency, streamlining processes and fostering a more agile and responsive business environment.
  • Led and developed associates, conducted store meetings, and provided direction, training, and opportunities for professional growth, while maintaining accountability and building relationships within the store and district.

Produce Associate

Walmart Canada
06.2021 - 09.2022
  • Delivered exceptional customer service to meet and exceed the needs and expectations of over 100 customers daily, ensuring a flawless shopping experience
  • Implemented waste reduction initiative that reduced product waste resulting in annual cost savings of $25,000 while aligning with sustainability goals and minimizing environmental impact
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Efficient coordination of the inventory management team to ensure sufficient inventory levels and seamless product availability.

Entrepreneurial Manager

Vellavanthanathu Stores
06.2019 - 08.2020
  • Implemented stringent quality control measures, overseeing the inspection of incoming poultry shipments, ensuring product freshness, and adhering to the highest standards.
  • Diversified product offerings by cultivating a variety of fresh, organic fruits and vegetables , resulting in a substantial increase in-store profitability through the sale of high-quality, locally sourced produce.
  • Worked closely with my parents to realize a shared vision for Vellavanthanathu Stores, aligning our individual strengths and perspectives to create a cohesive business strategy. This collaborative approach fostered a unified family vision that propelled the store's growth and success.

Education

Post Graduate Certificate - Wireless Networking -

Lambton College
Mississauga, ON
05.2022

Bachelor's Degree, Electronics and Communication Engineering -

Anna University
03.2020

Skills

  • Enterprise Resource Planning
  • Customer Engagement
  • Customer Retention Strategies
  • Inventory shrink reduction
  • Product Merchandising
  • Retail Sales
  • Performance Tracking
  • Interpersonal Communications

Additional Information

LoRa-WAN workspace optimization

  • Led the implementation of a Lora WAN-based IoT project for workplace optimization, overseeing the deployment of sensors and gateways
  • Employed data analytics to analyze historical occupancy data, enabling proactive resource allocation and resulting in significant cost savings and improved workspace efficiency
  • Enhanced workplace sustainability by integrating automation features, reducing energy consumption, and providing facility managers with real-time data for informed decision-making.

Determination of NPK from soil

  • Developed and implemented a colorimetric sensor-based system to determine soil NPK content, significantly reducing test time and providing accurate results for assessing soil fertility.
  • Utilized the Naive Bayes classification to categorize soil nutrient levels, enabling quick and reliable assessments of nutrient concentrations in soil samples
  • Contributed to agricultural and environmental applications by applying innovative technology to streamline soil analysis, highlighting a commitment to problem-solving and efficiency in engineering projects.

Timeline

Customer Sales Associate

SVP Sports
10.2023 - Current

Support Manager

Walmart
09.2022 - 09.2023

Produce Associate

Walmart Canada
06.2021 - 09.2022

Entrepreneurial Manager

Vellavanthanathu Stores
06.2019 - 08.2020

Post Graduate Certificate - Wireless Networking -

Lambton College

Bachelor's Degree, Electronics and Communication Engineering -

Anna University

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Joel Joy