Joel Joji
Toronto,Canada
Summary
Dynamic communications and marketing professional with a strong background in journalism, public relations, and digital content creation. Experienced in delivering exceptional customer experiences, managing client relationships, and driving brand engagement through innovative communication strategies. Proficient in tools such as SharePoint, Hootsuite, and Google Analytics, with certifications in HubSpot Marketing and Google Ads. Passionate about storytelling, collaboration, and achieving measurable results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Advisor
H&M
Toronto, Canada
09.2023 - Current
- Delivered exceptional customer service by assisting over 50 customers daily, ensuring a seamless shopping experience and driving customer satisfaction.
- Collaborated with team members to achieve store performance targets, contributing to a consistent track record of meeting or exceeding sales goals
- Maintained comprehensive knowledge of store merchandise, sales promotions, and policies to provide accurate product recommendations and increase sales.
- Leveraged strong problem-solving skills to handle customer complaints and find effective resolutions, ensuring a positive shopping experience.
Marketing Co-ordinator
LearningShala
New Delhi, India
07.2021 - 07.2022
- Established rapport with key clients through regular communication and personalized solutions, resulting in a 15% increase in customer retention rates
- Strengthened client loyalty by proactively addressing concerns and providing personalized solutions, resulting in a 20% increase in client retention rates
- Implemented a creative client engagement strategy that resulted in a 15% increase in client referrals and a 10% increase in upsell opportunities
- Implemented new CRM workflows and automation processes in Salesforce, resulting in a 20% increase in lead conversion rates within the first quarter of implementation
Founder and Editor
The Fintrinsic
New Delhi, India
05.2020 - 07.2021
- Developed and managed a web page dedicated to discussing various topics such as economics and socio-political issues, resulting in a 30% increase in website traffic within the first month of launch
- Utilized Instagram to engage with followers and collaborated with other channels to expand reach, leading to a 40% growth in social media presence and a 25% increase in engagement
- Documented podcasts on the platform, attracting an average of 500 listeners per episode and generating new leads for the company's writing services
Intern Writer
The Statesman Times
New Delhi, India
04.2019 - 08.2019
- Wrote and edited feature articles for a national newspaper, ensuring content aligned with the publication's standards and resonated with readers
- Conducted thorough research and interviews for articles, ensuring accuracy and reliability of information published
- Contributed to the creation of content for both print and digital formats, increasing readership and engagement
- Covered a variety of topics including politics, culture, and current events, gaining exposure to different writing styles and subject matters
Education
Post-Graduate Diploma - Content and Digital Marketing
York University
Toronto, Ontario04.2024
Post-Graduate Diploma - Public Relations
York University
Toronto, Ontario04.2023
Bachelors - Journalism and Mass Communications
GGSIP University
New Delhi, India07.2021
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Digital Marketing
- Marketing Strategy
- Social Media
- Marketing Analytics
- Content Strategy
- Audience analysis
- Salesforce
- Sales
- Client Relations
- Report Building
- InDesign
- Canva
- Word Press
- Google Analytics
- Google Ads
- Hubspot
- Hootsuite
Timeline
Sales Advisor
H&M
09.2023 - Current
Marketing Co-ordinator
LearningShala
07.2021 - 07.2022
Founder and Editor
The Fintrinsic
05.2020 - 07.2021
Intern Writer
The Statesman Times
04.2019 - 08.2019
Post-Graduate Diploma - Content and Digital Marketing
York University
Post-Graduate Diploma - Public Relations
York University
Bachelors - Journalism and Mass Communications
GGSIP University
Similar Profiles
MARY GRACE PANAOMARY GRACE PANAO
Visual Merchandiser In Charge at H&MVisual Merchandiser In Charge at H&M
MARIA PhilsidorMARIA Philsidor
Department Manager at H&MDepartment Manager at H&M
Jayson RoldanJayson Roldan
Forklift Operator at H&MForklift Operator at H&M
LEKHAH KARTHIKEYANLEKHAH KARTHIKEYAN
Sales Team Member at H&MSales Team Member at H&M
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square