Joel Espinola
Toronto
Summary
Dynamic and results-oriented professional with over four years of experience in retail and manufacturing sectors, including a pivotal role at Canadian Tire Corporation Ltd. Excelled in customer service and problem-solving, demonstrating advanced proficiency in MS Office Suite. Proven track record of enhancing customer satisfaction through exceptional interpersonal skills and a steadfast commitment to excellence.
Overview
8
8
years of professional experience
Work History
Stocker
Shoppers Drug Mart
10.2022 - 03.2023
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards.
- Provided assistance to customers with locating items.
- Maintained a clean and orderly work environment.
- Assisted in unloading trucks, checking in merchandise, and transporting products to appropriate locations within the store.
- Performed basic maintenance tasks such as cleaning shelves, sweeping floors, dusting fixtures.
- Checked shelf labels for each item for pricing accuracy.
Mask Painter
AlumiArt
01.2019 - 03.2021
- Applied liquefied soldering mask to designated terminal areas of printed circuit boards to prevent molten solder from collecting on circuitry during wave soldering process.
- Removed excess mask from PCB's, using towel; placed masked PCB's in storage racks for movement to next work station.
- Used squeeze bottle of soldering mask, following pre-masked sample.
- Prepared surfaces for painting by filling cracks and holes, sanding, priming or removing old paint as necessary.
- Applied coats of paint and varnish using brushes, spray guns, and roller.
Hardware Associate
Canadian Tire Corporation Ltd.
01.2018 - 02.2020
- Provided customer service, including directing customers to products, answering questions about goods including assisting them with purchase decisions when asked.
- Worked closely with my manager to deliver satisfaction to every customer entering the store.
- Exhibited strong organizational skills by managing multiple tasks simultaneously.
- Researched new technologies related to hardware components to stay up-to-date with industry trends.
- Identify customers' needs and demands and provide the required service and solution to each sort of situation.
- Assisted with keeping track of inventory and updating whenever changes are made.
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
Sales Associate
Value Mobile
01.2017 - 03.2018
- Helped customers find and select products.
- Answered food preparation questions; explained the chef's specialties; identified appropriate wines.
- Helped patrons select food and beverages by presenting menu; offered cocktails.
- Maintained a positive and professional approach with coworkers and customers at all times.
- Protected the establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
- Transmitted orders to bar and kitchen by recording patrons' choices; identified patrons' special dietary needs and special requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
Server
Paramount
01.2015 - 02.2016
Education
High School Diploma -
James Cardinal McGuigan Catholic Secondary School
01.2017
Skills
- Exceptional interpersonal skills
- Problem analysis and resolution
- Positive attitude
- Ability to work well with others
- Ability to work independently
- Advanced customer service capabilities
- Knowledgeable in MS Office Suite
- MS Word
- Outlook
- Excel
- General labor
- Shipping and receiving
- Customer assistance
- Customer service
- Willing to learn
Timeline
Stocker
Shoppers Drug Mart
10.2022 - 03.2023
Mask Painter
AlumiArt
01.2019 - 03.2021
Hardware Associate
Canadian Tire Corporation Ltd.
01.2018 - 02.2020
Sales Associate
Value Mobile
01.2017 - 03.2018
Server
Paramount
01.2015 - 02.2016
High School Diploma -
James Cardinal McGuigan Catholic Secondary School
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