Summary
Work History
Education
Skills
Accomplishments
Personal Information
References
Languages
Timeline
Generic

Joel Gezati

Whitby,ON

Summary

Results driven, highly motivated Technical Support provider and Customer Service Representative. Demonstrated ability to provide a positive and memorable experience for clients and customers. Follow best practices of administration processes for backups, launches, monitoring and troubleshooting. Focused Help Desk Analyst with Number years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts.

Work History

Help Desk Support

Pythian
  • Providing technical support and troubleshooting assistance to end users or customers
  • Performing software and hardware installations, upgrades, and configurations
  • Conducting remote assistance or on-site visits to resolve technical problems.

Desk Support Analyst

Accenture
  • Logging and tracking incoming support tickets or requests in a help desk ticketing system
  • Escalating complex issues or out-of-scope problems to higher-level support or other technical teams.

Customer Service

Bell Canada
  • Assisting customers: Providing prompt and courteous customer support by addressing inquiries, resolving complaints, and answering questions related to Bell's products and services.

Education

Diploma - Computer Science/ Technical Support

La Cité Collégiale
01.2018

Skills

  • Active directory
  • Microsoft 365 suite
  • Service Now
  • Itil 4
  • Systems Analysis
  • Windows
  • Outlook
  • PowerShell

Accomplishments

  • Trained and led technical support teams of more than Number support specialists.

Personal Information

Title: BILINGUAL IT SUPPORT ANALYST & HELP DESK

References

Excellent References Available Upon Request

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Help Desk Support

Pythian

Desk Support Analyst

Accenture

Customer Service

Bell Canada

Diploma - Computer Science/ Technical Support

La Cité Collégiale

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Joel Gezati