Joel George
Vancouver,British Columbia
Summary
Dedicated leader with proven ability to motivate teams to achieve
operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.
Overview
3
3
years of professional experience
Work History
Lot Supervisor
MCL Motors
12.2023 - Current
- Assisted sales and service staff with moving automobiles to keep operations running smoothly.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Added and maintained key tags, inspection decals and window stickers for vehicles on sales lot.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Produce Clerk Full Time
Real Canadian Superstore
03.2022 - 12.2023
- Assisted customers with price checking and finding requested items in department.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Reported product ordering and shipping discrepancies to department manager.
- Demonstrated ability to manage team of employees and ensure successful shift operations.
- Using SAP for shrinkage, price checking, labeling, checking inventory levels and other related duties.
Customer Service Representative
Co-operative Bank
03.2021 - 07.2021
- Handled financial transactions accurately and securely, including deposits, withdrawals, transfers, and loan payments.
- Enforced security protocols at all times while handling cash transactions in accordance with company policy.
- Provided exceptional customer service to banking customers by efficiently addressing inquiries and resolving complaints.
- Assisted customers with account opening, closing procedures and provided guidance on available banking products, services.
- Performed daily system audits to ensure accuracy of data entry into bank's computer system.
Education
Post-Degree Diploma - Business Administration
Langara College
Vancouver, BC04.2023
Bachelors - Commerce
K.E College
Kerala, India04.2020
Skills
- Customer-Oriented
- Inventory Control
- Scheduling Coordination
- Staff Development
- Operations Management
- Staff Management
- Interpersonal Skills
- Leadership Abilities
- Conflict Resolution
- Time Management
- Decision Making
- Client Service
- Relationship building
- Cash handling
- Computer literacy
- Multitasking
- Excellent communication
- SAP
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Professional Working
Timeline
Lot Supervisor
MCL Motors
12.2023 - Current
Produce Clerk Full Time
Real Canadian Superstore
03.2022 - 12.2023
Customer Service Representative
Co-operative Bank
03.2021 - 07.2021
Post-Degree Diploma - Business Administration
Langara College
Bachelors - Commerce
K.E College
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