Joel Garcia
San Diego
Summary
Results-oriented Team Leader with a strong background in managing diverse teams and optimizing processes. Expertise in strategic planning, customer relationship management, and sales forecasting drive enhanced productivity and efficiency. Demonstrated ability to implement innovative solutions that elevate team performance and exceed sales targets.
Overview
5
5
years of professional experience
Work History
Senior Team Lead
Outreach Team
San Diego
01.2026 - Current
- Led canvassing team to engage community members and gather feedback effectively.
- Coordinated canvassing schedules, ensuring comprehensive coverage and effective resource allocation.
- Organized daily routes for canvassers, enhancing engagement in target areas.
- Facilitated team meetings, aligning project goals and addressing challenges.
- Trained new team members on outreach strategies, boosting overall team performance.
- Adapted communication styles to connect with diverse audiences, enhancing outreach effectiveness.
- Established partnerships with local organizations, strengthening support for canvassing initiatives.
- Assisted in creating reports on community feedback for analysis.
Sales Representative Team Leader/Sales Account Manager
Babylon Management Inc.
San Diego
03.2025 - 01.2026
- Engaged potential customers through targeted door-to-door interactions, increasing lead generation.
- Developed tailored sales strategies to meet diverse client needs and preferences.
- Liaised between customers and sales teams to ensure tailored solutions that addressed specific customer needs.
- Managed accounts to ensure customer satisfaction and account retention.
- Resolved any customer complaints or issues promptly and professionally.
- Collaborated with cross-functional teams to improve customer service processes, enhancing overall customer satisfaction.
- Analyzed sales data to refine strategies and improve account management efficiency.
- Maintained up-to-date knowledge on new products and services available for sale.
- Built rapport with community members to establish trust and credibility.
Laborer
Barrios Construction inc.
San Diego
08.2023 - 09.2024
- Installed and repaired roofing materials, ensuring quality and durability of roofs across various types including asphalt shingles and metal roofs
- Measured and cut roofing materials to fit specific dimensions using hand tools and power equipment
- Applied waterproofing materials to ensure the integrity of the roof structure
- Inspected roofs for damage or leaks, identifying and prioritizing areas for repair to maintain structural integrity
- Operated power tools and equipment to complete tasks safely and efficiently, contributing to overall project success
- Followed safety protocols and procedures to ensure a safe working environment for all team members
Customer Service Representative/Security
5th & Market group
San Diego
06.2021 - 08.2022
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a 60% increase in customer satisfaction
- Maintained safe and secure environment for patrons by enforcing venue policies and procedures, contributing to overall safety
- Monitored crowd behavior and diffused potential conflicts, preventing disturbances and ensuring patron safety
- Implemented ID verification processes, ensuring only authorized individuals entered premises and enhancing overall security
- Collaborated with local law enforcement agencies to coordinate emergency response plans and handle incidents
- Conducted regular inspections of the premises to identify any security vulnerabilities or safety hazards
Education
High school diploma -
Sweet Water High School
National City, CA06.2003
Skills
- Team leadership
- People management
- Staff development
- Employee evaluation
- Performance improvement
- Key performance indicators
- SMART goals
- Team building
- Leading team meetings
- Effective communication
- Conflict resolution
- Adaptability to changing
- Outreach strategies
- Community engagement
- Work prioritization
- Problem solving
- Employee evaluation
- Relationship building
- Account management
- Staff training
- Communication skills
- Leading team meetings
Relocation Preference
San Diego, CA
Languages
English
Professional
Spanish
Professional
Timeline
Senior Team Lead
Outreach Team
01.2026 - Current
Sales Representative Team Leader/Sales Account Manager
Babylon Management Inc.
03.2025 - 01.2026
Laborer
Barrios Construction inc.
08.2023 - 09.2024
Customer Service Representative/Security
5th & Market group
06.2021 - 08.2022
High school diploma -
Sweet Water High School