Joel Franco
Victorville
Summary
Hard working , quick learner , dedicated to doing my job to the best of my ability. For almost 10 years I’ve worked 12+ hour shifts 6 days out of the week with a commute from Victorville to Cerritos of Orange County. In my line of work I’ve had to use customer service skills in cases where deliveries were escalated. Often times they would send me out to resolve problematic deliveries to ensure customer satisfaction. Overall I am patient, adaptable, dedicated, reliable, focused and ready for work.
Overview
8
8
years of professional experience
Work History
Home Deliveries
J.G Guerra Trucking
Victorville
08.2017 - Current
- Analyzed data from previous home deliveries in order to identify areas for improvement in terms of speed, accuracy and customer satisfaction.
- Loaded and unloaded vehicles with merchandise for home deliveries.
- Conducted regular maintenance checks on fleet vehicles to ensure they are in good condition for use in home deliveries.
- Served as a liaison between customers and the company's corporate office in resolving disputes or complaints related to home deliveries.
- Ensured timely completion of deliveries within designated areas.
Education
N/A
John Muir Charter School
Riverside, CASkills
- Customer service
- Conflict resolution
- Performance metrics
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Deliveries coordination
- Unpacking deliveries
- Customer deliveries
- Product deliveries
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Home Deliveries
J.G Guerra Trucking
08.2017 - Current
N/A
John Muir Charter School