Joel Fernandes
Oshawa ,ON
Summary
Results-driven Project Manager with a proven track record of successfully delivering projects through strategic planning, effective collaboration, and proactive risk management. Expertise in aligning project goals with organizational objectives while fostering trusted relationships and mentoring teams to achieve operational excellence. Demonstrated ability to balance time, budget, and risk constraints, ensuring high-quality results that drive business success. Committed to continuous improvement and leveraging innovative solutions to enhance project outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager
Spice Technology Group
01.2021 - Current
- Managing stakeholder relationships that includes managing expectations, communications, escalation, and feedback.
- Developing timely, accurate and thorough project plans, progress reports and scope change documents for each assigned task/project.
- Coach the development team and ensure the full adoption and understanding of the agile mindset.
- Instill core agile values—focus, commitment, respect, openness, and courage—into the team’s ground rules by leading through example.
- Assess and coach the team to achieve higher performance levels, while tracking acceleration metrics.
- Guide the development team in integrating agile ceremonies and values into their daily work.
- Facilitate agile ceremonies, including iteration planning, iteration review, retrospectives, and daily standup's.
- Create a platform for the team to discuss vision, goals, and Product Backlog items.
- Implement effective techniques for workflow visualization and management, such as Kanban or Scrum Boards.
- Identify, manage, and mitigate issues and risks, with a focus on timely removal of impediments for the team or directing obstacles to appropriate owners for quick resolution.
- Facilitate the identification and implementation of improvement strategies to enhance team productivity and the quality of deliverables.
- Develop and maintain strong partnerships with the Product Owner/Business Sponsor and stakeholders.
- Influence a broad range of stakeholders (business, compliance, legal, IT, etc.) to remove impediments and maximize team output.
- Support and educate the Product Owner on agile principles and practices to protect the team from external pressures that could hinder productivity.
- Led cross-functional teams to deliver projects on time and within scope.
- Developed project plans, ensuring alignment with organizational objectives and stakeholder expectations.
EDI Specialist/Project Co-Ordinator
Spice Technology Group
03.2020 - 01.2021
- Hands on experience with setting up connections for AS2, FTP, VAN and SFTP.
- Managed AWS infrastructure: S3, EC2, RDS, reserving instances and cost optimization.
- Setting up B2B connections between establishments for interchange of data.
- Create/Modify EDI/XML data mapping of various transaction/message sets.
- Complete end to end testing of transactional mapping.
- Assist in the troubleshooting and resolution of any EDI failures and issues.
- Managing the AWS cloud instance and Cleo Harmony.
- SSL certificates renewal, creating CSR and getting it signed from the authority and switching it.
- Coordinating with AWS and Cleo consultants for performance tuning and upgraded.
- Implemented EDI solutions to streamline data exchange processes.
- Analyzed and resolved EDI transaction discrepancies, ensuring data integrity.
Siebel CRM Specialist
Ericsson Global services
Bangalore, India
01.2018 - 01.2020
- Worked for a telecom client, Mobily.
- Deployment of both Online and Offline releases.
- Deployment of weekend releases which included offline objects like repository import, deployment of new SRF and Browser scripts.
- Made sure that backup of old objects are taken incase of a rollback of the newly deployed release.
- Regular backup of Siebns.dat file from gateway server.
- Deployment of newly introduced functionalities on Pre-Production environment test both existing and new functionalities end to end.
- Capturing eComm, Workflow, EaiObject manager, MQ logs during testing. Analyze the logs and identify and report the errors and work towards developing a fix.
- Defect creation and providing analysis and co-ordinating with Middleware/Database/EAI/Billing and other inter communicating systems.
- Support regression testing on both pre-production and production environment on a weekly basis.
- Making changes to improve system performance and overall process.
- Administering Siebel servers (AIX and Windows OS) for the proper functioning of server components and component groups along with working on server manager and cluster administration too.
- Working on patrol alerts and closing them as a priority, also analyze the frequently triggered alerts and work towards eliminating them.
- Bouncing of the entire enterprise which included Gateway server, Web servers and Application servers.
- When hot-fixes are deployed and the enterprise needs a bounce during working hours, make sure that the bounce was done rotationally with very less or no impact to the end users and with no revenue loss to the client.
Siebel Administrator
IBM Pvt Ltd
01.2016 - 01.2018
- Along with the above mentioned Siebel responsibilities I have extensively handled Service management during my time with IBM.
- Change Management, Release management and Incident management.
- Closure of incidents based on their priorities and meeting the agreed SLA’s.
- Tracking of SR’s on BMC Remedy, Service Now and ISM tools.
- Managed Siebel CRM configurations to enhance system performance and user experience.
- Administered user access controls and security settings, ensuring compliance with organizational policies.
- Providing KT to the new team members, mentoring them on OS, networking and working as team.
Support Engineer
IBM Pvt Ltd
07.2011 - 06.2016
- Worked as a support engineer for IBM internal technical support\Desktop\Mobile applications and daily operations.
- Onsite Desk side/Touch support good operating system knowledge, Win 10, Win 7, Unix, Linux and MAC.
- Application software installation, OS Installation and troubleshooting.
- Understanding Active Directory, networking and network hardware and network devices.
- Good knowledge in MS Office installation and troubleshooting.
- Providing support the in-house IBM software’s and applications.
- Strong knowledge of desktop/laptop hardware.
- Good analytical and coordination skills
- Setting up of backup software and backup and recovery of customer data.
- Hands on experience and good understanding in operations.
- Active directory management.
Education
B Tech Degree - Computer Science and Engineering
St. Joseph’s Engineering college
Mangalore, India01.2011
Skills
- Managed high-impact projects for major clients
- Certified Scrum Master and pursuing PMP from PMI
- Improved team practices, enhancing efficiency and delivery outcomes
- Results-oriented Project Manager with expertise in Agile principles, SDLC and its best practices
- Coached and motivated cross-functional teams to foster collaboration and achieve organizational objectives
- Proficient in waterfall and Agile methodologies with hands-on knowledge of project and issue management tools like Click-up, ServiceNow, and JIRA
- Identified risks, developed mitigation strategies, and ensured timely, budget-compliant project completion
- Led meetings and delivered impactful presentations to communicate project updates and status to stakeholders
- Demonstrated leadership skills with a focus on detailed project planning and execution
- Skilled in risk management, financial oversight, resource allocation, and quality assurance
- Experienced in managing multiple projects concurrently, optimizing priorities and resources
- Proven track record of delivering projects within budget and schedule constraints while upholding quality standards
- Extensive experience managing cross-portfolio projects in a matrix environment
- Driven by collective success, thriving in collaborative, inclusive team environments
- I uphold values of trust, teamwork, and accountability while bringing authenticity to the workplace
- I have also driven cloud infrastructure projects is AWS and Azure Have successfully led IT security projects such as penetration testing, SSO implementation and IBM Blueline assessments
Languages
English
Full Professional
Certification
- CSM - Certified Scrum Master
- PMP - Completed 35hrs of formal learning and awaiting PMI's profile approval to book the exam
- ITIL - Certified from IBM
Interests
- Play Badminton
- Huge Soccer fan
- I enjoy cooking for friends and family gatherings
Timeline
Project Manager
Spice Technology Group
01.2021 - Current
EDI Specialist/Project Co-Ordinator
Spice Technology Group
03.2020 - 01.2021
Siebel CRM Specialist
Ericsson Global services
01.2018 - 01.2020
Siebel Administrator
IBM Pvt Ltd
01.2016 - 01.2018
Support Engineer
IBM Pvt Ltd
07.2011 - 06.2016
B Tech Degree - Computer Science and Engineering
St. Joseph’s Engineering college