Joel Darlington
Hamilton
Summary
Results-driven professional with experience in tutoring, retail, and route sales. Skilled at leading teams, building strong client relationships, and optimizing operations to drive efficiency and performance. Proven ability to deliver tailored solutions that enhance customer satisfaction and achieve measurable results.
Overview
9
9
years of professional experience
Work History
Route Sales Representative
Old Dutch Foods
04.2024 - Current
- Delivered, stocked, and maintained Old Dutch Foods products across Southern Ontario, ensuring professional brand representation in all retail formats.
- Built and nurtured strong relationships with accounts, providing personalized service to meet operational needs and expectations.
- Set up promotional displays alongside regular deliveries to increase product visibility and drive sales.
- Monitored inventory levels and product quality to maintain consistent stock and reduce shortages.
- Leveraged in-depth knowledge of Grimsby-based routes to provide efficient, tailored service to each account.
- Collaborated with store managers to resolve issues promptly and enhance overall customer satisfaction.
- Maintained detailed delivery and account records to support operational reporting and performance tracking.
Full-Time Grocery Clerk
Wholesale Club
09.2023 - 04.2024
- Led daily store operations alongside the Grocery Manager, driving efficiency and achieving key performance objectives.
- Oversaw promotional activities and grocery loads, ensuring timely execution and streamlined workflows.
- Managed and motivated the store team as manager-on-duty during opening and closing shifts, boosting team performance.
- Directed order placement and inventory management to maintain optimal stock levels and enhance the customer experience.
Route Sales Representative
Canadian Linens & Uniform Service
06.2022 - 07.2023
- Delivered rental products—including uniforms, linens, and commercial mats—to businesses across Dundas, Ancaster, and Hamilton.
- Collaborated with store owners and managers to meet operational and budgetary needs, providing tailored service for diverse industries.
- Built and maintained strong client relationships, ensuring consistent satisfaction and repeat business.
- Applied a solutions-focused approach and adaptability to address unique client challenges and enhance service quality.
Full-Time Grocery Clerk
FreshCo
03.2020 - 05.2022
- Provided leadership and operational support to the Store Owner, ensuring smooth day-to-day store operations.
- Coordinated timely completion of promotional activities and grocery loads, and managed order placement to optimize stock levels.
- Directed the store team as manager-on-duty during opening and closing shifts, improving team efficiency and delivering a consistently positive customer experience.
Academic Peer Tutor
Mohawk College
01.2017 - 01.2020
- Conducted one-on-one tutoring sessions tailored to individual student needs and skill levels.
- Assisted students with brainstorming, essay structuring, argument development, grammar, and writing style.
- Developed personalized study and writing strategies to promote independent learning and academic growth.
- Fostered a supportive learning environment that increased student confidence and improved writing outcomes.
Education
Degree With Dean's Honours - General Arts & Science (University Transfer)
Mohawk College
Hamilton04-2020
Skills
- Leadership and team management
- Customer service and relationship building
- Time management and organizational skills
- Problem-solving and adaptability
- Operational coordination and inventory management
- Results-driven performance and efficiency improvement
References
Upon Request
Timeline
Route Sales Representative
Old Dutch Foods
04.2024 - Current
Full-Time Grocery Clerk
Wholesale Club
09.2023 - 04.2024
Route Sales Representative
Canadian Linens & Uniform Service
06.2022 - 07.2023
Full-Time Grocery Clerk
FreshCo
03.2020 - 05.2022
Academic Peer Tutor
Mohawk College
01.2017 - 01.2020
Degree With Dean's Honours - General Arts & Science (University Transfer)
Mohawk College
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