Joel Darlington
Hamilton,ON
Summary
Passionate, personable and forward-thinking leader with an excess of three years of management experience and nearing a decade of customer service experience. Eager to expand my professional horizon.
Overview
5
5
years of professional experience
Work History
Full-time Grocery Clerk
Sobeys
08.2023 - Current
- Maintained professional, organized, and safe environment for employees and customers.
- Placed product orders through various distribution companies on behalf grocery department.
- Received orders as they arrived and processed invoices as per procedure.
- Ensured organization and rotation of product both on floor and in warehouse.
- Attended to electronic side of operations within grocery department.
- Monitored product performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with management, employees, suppliers and sales representatives to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Acted as singular closing manager on designated days.
- Cross-trained to handle various store-wide tasks.
- Certified to operate powerjacks.
Customer Service Representative
Canadian Linens & Uniform Service
09.2022 - 07.2023
- Provided rental products such as mats, cloths and uniforms to contractual customers across southern Ontario.
- Serviced 40-50 businesses per weekday.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Ensured that invoices are correctly issued and communicated.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Full-time Grocery Clerk
FreshCo
09.2020 - 09.2022
- Maintained professional, organized, and safe environment for employees and customers.
- Placed product orders through various distribution companies on behalf grocery department.
- Received orders as they arrived and processed invoices as per procedure.
- Ensured organization and rotation of product both on floor and in warehouse.
- Attended to electronic side of operations within grocery department.
- Monitored product performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with management, employees, suppliers and sales representatives to keep everyone on same page and working toward established business goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Acted as singular closing manager on designated days.
- Cross-trained to handle various store-wide tasks.
- Certified to operate powerjacks.
Writing Centre Peer Tutor
Mohawk College
08.2018 - 01.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided specialized support for English as a Second Language (ESL) students.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles such as written or presentation difficulties.
- Represented Learning Support Centre faculty through events, program presentations and group tutoring sessions.
- Assisted Learning Support Centre management with training up-and-coming tutors and student leaders.
Education
General Arts & Science (University Transfer)
Mohawk College
Hamilton, ON04.2020
High School Diploma -
Orchard Park Secondary School
Hamilton, ON04.2016
Skills
- Verbal and Written Articulation
- Public Speaking
- Interpersonal Communication
- Service and Product Knowledge
- Customer Relationship Management
- Individualized Resolutions
- Critical Decision-Making Skills
- Time Management
- Strategic Planning
- Critical Thinking
Languages
English
Timeline
Full-time Grocery Clerk
Sobeys
08.2023 - Current
Customer Service Representative
Canadian Linens & Uniform Service
09.2022 - 07.2023
Full-time Grocery Clerk
FreshCo
09.2020 - 09.2022
Writing Centre Peer Tutor
Mohawk College
08.2018 - 01.2020
General Arts & Science (University Transfer)
Mohawk College
High School Diploma -
Orchard Park Secondary School
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