Summary
Overview
Work History
Education
Skills
Certification
Social Links - Linkedin
Hobbies and Interests
Languages
Timeline
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Joel Cox

Waterloo,Canada

Summary

From Waterloo, Ontario with a bachelor's degree in law from the University of Southampton, UK. I am eager to learn and grow in the legal field. I am primarily interested in intellectual property law surrounding music, movies, video games, and software. In my free time I enjoy golfing, pool, writing/recording original music, snowboarding, and spending quality time with my family.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Retention Specialist

Majorel/Stellantis
05.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly.
  • Listening, understanding, and appreciating customer's concerns.
  • Working with certified Chrysler, Jeep, Dodge, and RAM dealerships, service staff, sales, and parts teams to assist customers with brand new vehicle repairs and queries.
  • Provide loyal customers with brand retention offers such as cash settlements, service contracts, trade assistance, and employee pricing discounts on new vehicles.
  • Work alongside Stellantis area managers, regional managers, and technical advisors to ensure customer satisfaction and facilitate new vehicle repurchases/buybacks over all 50 states.
  • Head customer retention specialist responsible for the state of California.
  • 300+ closed customer retention cases since July, 2023.
  • 8.5/10 survey average.

Store Clerk

Sobeys
12.2022 - 03.2023
  • Customer service.
  • Received fresh orders and managed supplies.
  • Prepared fresh product on-demand for customers.

Student Ambassador

University of Southampton
09.2018 - 06.2021
  • Advise and assist international students at law school.
  • Answered questions regarding the overall law program, teaching methods, exam practice, pace of learning, and university environment.

Customer Service Representative

Domino's
08.2018 - 03.2019
  • Communicating order with customers and entering orders accurately in-person and over the phone.
  • Handling transactions with currency.
  • Preparing orders.
  • Delivering orders.

Professional Actor and Musician

ACTRA
07.2009 - 09.2018
  • 11/22/63 Actor, Hulu/Bad Robot/Kevin MacDonald.
  • Reign Actor, CW/CBS Television Studios/Charles Biname.
  • Haven Voiceover, HBO Canada/SyFy/Entertainment One.
  • The Sound of Music, 'Kurt' KW Musical Production.
  • A Christmas Carol, 'TinyTim'TheatreAquarius/RonUlrich.
  • Oliver! 'Oliver' DraytonEntertainment/Ron Ulrich.
  • Commercials Available Upon Request.

Video Producer and Web Designer

My Digital Wedding
01.2013 - 09.2015
  • Created digital material using Adobe Photoshop and Final Cut Pro X
  • Maintained customer lists and created interactive presentations for the owner.
  • Created original music using Logic Pro X.
  • Contract review.

Education

Law LLB -

University of Southampton
Southampton, United Kingdom
06.2021

Skills

  • Leadership
  • Collaboration
  • Social Skills
  • Negotiation
  • Decision Making
  • Public Speaking
  • Time Management
  • Problem Solving
  • Critical Thinking
  • Organization
  • Customer Retention Knowledge & Strategy
  • Patience and Tolerance

Certification

ACTRA Member, 07/2009, Present

Social Links - Linkedin

linkedin.com/in/joel-cox-604b251b2

Hobbies and Interests

Professional Actor and Musician

Languages

English
Native or Bilingual

Timeline

Customer Retention Specialist

Majorel/Stellantis
05.2023 - Current

Store Clerk

Sobeys
12.2022 - 03.2023

Student Ambassador

University of Southampton
09.2018 - 06.2021

Customer Service Representative

Domino's
08.2018 - 03.2019

Video Producer and Web Designer

My Digital Wedding
01.2013 - 09.2015

Professional Actor and Musician

ACTRA
07.2009 - 09.2018

Law LLB -

University of Southampton

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Joel Cox