Joel Cotter
Brantford,Ontario
Summary
I have a passion for Cannabis and enjoy engaging with others who share my passion or may come to. I have an extensive history in customer service, as well as retail management.
Overview
12
12
years of professional experience
Work History
Lead Budtender
Cannabis Cupboard
03.2023 - Current
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations with access to a large amount of SKU's.
- Conducted regular audits of store inventory.
- Provided support to the store manager in administrative tasks such as scheduling staff shifts, hiring and training of employees, and weekly inventory orders.
- Resolved customer complaints to the best of my ability.
- Increased daily sales through upselling and forming customer relationships.
Trim Technician
Aleafia Health
08.2022 - 02.2023
- Hand trimmed cannabis
- Assisted in cannabis grow rooms from seed through harvest
Store Manager/Retail Management Trainer
Green Earth
01.2014 - 01.2020
- Managed inventory control, cash control, all store procedures and a staff of 15-30.
- Addressed customer complaints resolving issues to maintain positive relationships with customers.
- Managed store employees successfully in fast-paced environment while maintaining a high level of customer service.
- Responsible for meeting or exceeding KPI's.
- Trained all management hires for the province.
Store Manager
The Shoe Company
01.2012 - 01.2014
- Managed inventory control, cash control, and scheduling
- Addressed customer complaints to maintain positive relationships with customers.
- Responsible for hiring, training, and development of staff
Education
Bachelor of Arts - History
Loyola University
Chicago, Il06.2011
Skills
- Strong Work Ethic
- Customer service
- Attention to Detail
- Friendly and Engaging
- Staff Training and Development
- Organizational capabilities
Languages
English
Native or Bilingual
Timeline
Lead Budtender
Cannabis Cupboard
03.2023 - Current
Trim Technician
Aleafia Health
08.2022 - 02.2023
Store Manager/Retail Management Trainer
Green Earth
01.2014 - 01.2020
Store Manager
The Shoe Company
01.2012 - 01.2014
Bachelor of Arts - History
Loyola University
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