Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joel Cepeda Herrera

Toronto,ON

Summary

Motivated Server/Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server

Grand Bizarre
07.2022 - 11.2022
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Intern

Consulate General Of Colombia
03.2022 - 09.2022
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Sorted and organized files, spreadsheets, and reports.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Explored new technologies and approaches to streamline processes.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Interacted with customers by phone, email, or in-person to provide information.

Bartender

Theatron
06.2021 - 12.2021
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Bachelor of Science - International Relations

Pontifical Xavierian University
Bogota D.C., Colombia
12.2024

Skills

  • Food station setup
  • Safe Food Handling
  • Adaptable and Flexible
  • Supply Restocking
  • Food and Beverage Upselling
  • Cleaning and sanitizing
  • Menu presentation
  • Tableside Service
  • Table Bussing
  • Cash Handling
  • Table Setting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Certification

Smart Serve

IELTS Certificate

Timeline

Server

Grand Bizarre
07.2022 - 11.2022

Intern

Consulate General Of Colombia
03.2022 - 09.2022

Bartender

Theatron
06.2021 - 12.2021

Bachelor of Science - International Relations

Pontifical Xavierian University

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Joel Cepeda Herrera