Joel Carretero
Customer Service Professional
Smiths Falls,ON
Summary
Customer Service Professional with 20 + years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
25
25
years of professional experience
Work History
Customer Service Professional
Lumentum Operation LLC, JDSU Corp, JDS Fitel
08.1999 - 03.2024
- Identified opportunities for upselling or cross-selling during interactions, boosting company revenue without jeopardizing customer relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Developed and updated databases to handle customer data.
Education
BBA - Business Management
03.1982
Skills
- Call Management
- Database Management
- Quality Assurance
- Sales closing
- Consultative Sales
- Report Generation
- Product Knowledge
- Data Entry
- Order Fulfillment
- Product Promotion
- Problem-solving abilities
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Timeline
Customer Service Professional - Lumentum Operation LLC, JDSU Corp, JDS Fitel
08.1999 - 03.2024
Ateneo De Zamboanga University - BBA, Business Management
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