Mikyla Hoff

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Set up new sales displays each week with fresh merchandise.
• worked in shipping and receiving,
• re-stocked and cleaned shelves
• cleaned pet wash area, and cleaned floors,

• Achieved high level of customer service by assisting customers and assessing needs.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
• Assisted in resolving customer issues by competently responding to both internal and external customer requests.
• Directed telephone calls to appropriate parties.
• Scheduled appointments for customers in person or over telephone.
• Set appointments with salespeople and potential customers.
• Called and rescheduled appointments for clients.
• Greeted customers upon arrival and provided appropriate forms to fill out.
• Made average of [40] outbound and inbound calls per day
• Handled complaints and questions, and re-directed calls to other team members.

• Watched guests closely to maintain current understanding of gameplay.
• Communicated clearly and on-time to share clues and direct game actions.
• Kept game and party rooms clean and neat for next guests.
• Explained company policies, game rules and safety requirements.
• Developed new, competitive tournament-based gaming field for 6 players and hosted successful leagues
• I provided and made drinks for our guest
• Planned and set up games with specific subject matter and stories.

while i was doing construction clean-up. i help manage and maintain all the newly constructed buildings, it is a physically demanding job that i enjoyed very much, as it kept me on my toes

• Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
• Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
• Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
• Provided on-going support to resource parents through coaching and crisis intervention techniques.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.