Joel Black
Calgary,AB
Summary
Driven individual very proficient in customer service with diverse experience and legitimate qualification. Clear comprehension of how a retail, hospitality, and warehouse business operates with hands-on experience. Skillful in business management and marketing through hobbies and passion. Efficient to learn in new environments, young and equip with a mind hungry for experience.
Overview
3
3
years of professional experience
Work History
VIP Catering Staff
The Calgary Stampede
03.2021 - Current
- Catering Staff in Presidents VIP Lounge for 10 days of Calgary Stampede 2022 and Stampede 2023
- Selected to be service staff for Board of Directors Dinner 2022, and current Stampede President's Engagement party 2023
- Catering Staff for multiple events in BMO center; Weddings, Graduations, Concerts, and NDA disclosed private company events, etc
- Provided friendly, courteous service to create memorable moments for guests
- Obtained McPherson Butler Academy Bronze Certification to work as VIP Catering staff member
- Maintained flexible work schedule to meet event needs
VIP Host
Cirque Du Soliel
08.2023 - Current
- Greeting customers warmly upon arrival and providing friendly and warm presence throughout event experience
- Efficiently managed guest relations by regulating information and orchestrating speedy seating
- Provided adequate supply of place settings for tables and continuous supply of stock to bars and fridges
- Relayed guest comments or suggestions to supervisor or manager on duty for further action
- Maintained flexible work schedule to meet event needs
Warehouse Supervisor
CG Breaker Co.
02.2021 - 03.2022
- Forklift and pallet jack operation on daily basis, moving very large electrical equipment onto pallet racks
- Maintenance on heavy-duty transformers, circuit breakers and switches until refurbished or stripped for parts
- Supervised shipping and receiving, distribution and workplace safety
- Oversaw inventory control levels and verified compliance with storage and organization processes
- Revised and developed procedures to reduce risk and achieve compliance
Charles Macpherson Academy
Bronze Certification
04.2023 - Current
- Bronze pin obtained during 2022 Calgary Stampede summer training program
WHMIS
Certification
05.2021 - Current
- Obtained while upgrading courses at Discovering Choices School 2021
Education
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2020
Skills
- Excellent customer service skillset
- Hospitality and catering service expertise
- Business management mindset
- High-volume dining and coordination experience
- Product promotion passion
Timeline
VIP Host
Cirque Du Soliel
08.2023 - Current
Charles Macpherson Academy
Bronze Certification
04.2023 - Current
WHMIS
Certification
05.2021 - Current
VIP Catering Staff
The Calgary Stampede
03.2021 - Current
Warehouse Supervisor
CG Breaker Co.
02.2021 - 03.2022
High School Diploma -
Sir Winston Churchill High School
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