Joel Bergeron
Casselman,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Manager
Fix Auto Casselman
07.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Perform estimates on vehicle, get insurance approval, book client in and insure proper repairs are done
Manager
Casselman IFIT
11.2013 - 07.2018
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained a clean and safe Fitness area
Zamboni Operator
J.R Brisson Complex
09.2008 - 01.2016
- Assisted in maintaining a clean and organized facility around the ice rink, contributing to a safe and inviting environment for patrons.
- Assisted in training new Zamboni operators, sharing best practices for safe operation and effective ice resurfacing techniques.
- Enhanced ice quality by operating Zamboni machine efficiently and maintaining consistent ice resurfacing patterns.
- Contributed to a positive customer experience by providing smooth, clean ice surfaces for skaters and events.
- Collaborated with facility staff to maintain optimal ice conditions during peak hours and special events.
Education
Fitness And Health Promotion
Algonquin College
Ottawa, ONSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Manager
Fix Auto Casselman
07.2018 - Current
Manager
Casselman IFIT
11.2013 - 07.2018
Zamboni Operator
J.R Brisson Complex
09.2008 - 01.2016
Fitness And Health Promotion
Algonquin College
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