JOEL ALFARO

My time with Centra Windows was filled with meaningful experiences and career accomplishments. Working together with colleges to benefit the companies best interest, increasing in aptitude in communication. Due to unforgiving reasons of the rising costs of tariffs, my time at Centra Windows has ended "without Prejudice".

Responsible for:

• Over seeing all needs of (materials, training, product, repair/ warranty, and sales) for current dealers and new accounts.
• On-boarding new dealers and establishing new dealer programs.
• Analyzing MTD / YTD progression to establish positive increase quarterly.
• Logging all activity from (networking to sales) in CRM.
• Collaborating with colleagues to benefit the companies best interests.
• Overseeing daily, 6-15 warm leads generated and followed until sold. (calling, emailing, texting, estimating, showroom, and selling) meanwhile resolving all damage or warranty inquiries.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Used Excel & Gorgias to keep records of customer interactions, customer accounts, and file documents.
• Implemented new ideas and software's to create better work flow.
• Applied effective time management techniques to meet tight deadlines.
• Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
• Committed to maintaining professional relationships to increase profitability and drive business results.

• Repaired signs and fences quickly to avoid accidents and mishaps.
• Safely controlled traffic in high-volume areas during roadwork projects and repairs. Applied effective time management techniques to meet tight deadlines.
• Self-motivated, with a strong sense of personal responsibility.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge and sales.