Joel Aguilar
5409 Osborne St Bakersfield
Summary
Performance oriented individual offering exceptional record of achievement over multiple year career. Tenacious with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets.
Experienced with installation techniques and processes, ensuring efficient and accurate setups. Utilizes troubleshooting skills to quickly identify and resolve issues, minimizing downtime. Track record of maintaining safety standards and delivering high-quality service in team-oriented environment.
Overview
12
12
years of professional experience
Work History
Installer Service Specialist
Zatarain Logistics
03.2024 - Current
- Reduced callbacks by conducting thorough post-installation inspections to confirm proper functioning of equipment.
- Enhanced customer satisfaction by efficiently installing and servicing various products.
- Delivered high-quality installations by utilizing appropriate tools, materials, and techniques for each task.
- Developed expertise in a diverse range of product installations, allowing for flexibility in assisting customers with various needs.
- Provided outstanding customer service, addressing questions and concerns throughout the installation process.
- Increased productivity by maintaining a clean and organized work environment during each job.
Customer Service Representative
Conduent, Inc
12.2018 - 03.2024
- Mac IOS repairs with navigation through multiple computer applications with speed and accuracy, work with customers to resolve inquiries, provide troubleshooting assistance to customers, implement coaching and feedback in order to achieve individual and team performance goals, maintain a high level customer service/professionalism to a wide range of customers, recommend products that best suit the customer
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Store Manager
MetroPCS
11.2012 - 12.2018
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
High School Diploma -
South High School
2009
Skills
- Diagnostics and troubleshooting
- Professionalism and work ethic
- Critical thinking capacity
- Continuous learning attitude
- Attention to detail focus
- Computer literacy proficiency
- Customer satisfaction
- Following safety practices
Personal Information
Title: Contact
Timeline
Installer Service Specialist
Zatarain Logistics
03.2024 - Current
Customer Service Representative
Conduent, Inc
12.2018 - 03.2024
Store Manager
MetroPCS
11.2012 - 12.2018
High School Diploma -
South High School
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