Joel Ackley
June Lake
Summary
Dynamic General Manager with a proven track record at Heidelberg Inn & Resort, achieving 48% revenue growth through strategic marketing and operational excellence. Skilled in effective team leadership and customer relationship management, I excel in driving organizational proficiency and enhancing customer engagement to foster loyalty and long-term success.
Overview
24
24
years of professional experience
Work History
General Manager
Heidelberg Inn & Resort
02.2023 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Increasing revenue by 48% in two years.
- Developed and implemented marketing strategies increasing rental and owner occupancy.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Increasing revenue, and effectively targeting new markets.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Walker Lake Land Company
04.2011 - 02.2023
- Oversaw a 200-acre exclusive private fishing club that has been operational for over a century, catering to numerous legacy families of the state by offering elite services and maintaining the high standards of accommodation they expect.
- Managed budget implementations, grounds and cabin maintenance.
- Coordinated and arranged several annual events that met the high standards and expectations of members.
General Manager/Executive Chef
Eagles Landing Restaurant
02.2002 - 04.2010
- Developed and implemented strategies to increase sales and profitability at a failing restaurant, implementing years of experience in this field.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Developed a menu that coincided with the area.
- Utilized culinary techniques to create visually appealing dishes.
Education
Associate of Arts - Business Administration And Management
Rio Hondo Community Collage
Whittier, CA08-1997
Skills
- Effective team leadership
- Customer relationship management in sales
- Customer engagement
- Organizational proficiency
- Team leadership
- Revenue growth
Timeline
General Manager
Heidelberg Inn & Resort
02.2023 - Current
General Manager
Walker Lake Land Company
04.2011 - 02.2023
General Manager/Executive Chef
Eagles Landing Restaurant
02.2002 - 04.2010
Associate of Arts - Business Administration And Management
Rio Hondo Community Collage