Joel Abelardo Garcia
National City
Summary
Experienced Electronics and Mechanical Technician with over 10 years of hands-on experience in diagnosing, maintaining, and repairing a wide range of consumer and commercial electronics and systems. Skilled in troubleshooting hardware and software across all major platforms (Windows, Apple, Android, Samsung) and proficient in mechanical diagnostics, safety compliance, and customer service. Eager to apply my deep technical knowledge, preventive maintenance experience, and safety-first mindset to support Amazon’s Reliability Maintenance & Engineering team in maintaining and optimizing Material Handling Equipment (MHE) and robotics systems that power world-class logistics operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Private
03.2021 - Current
- Oversaw the daily operations, maintenance, and safety of residential and commercial properties, ensuring all systems—including electrical, mechanical, HVAC, and security—were functioning properly and in compliance with safety standards.
- Coordinated and supervised repairs, preventive maintenance, and inspections of building infrastructure, working directly with maintenance teams and vendors to ensure timely resolution of issues.
- Conducted site inspections to identify hazards, equipment wear, or system failures, taking immediate action to correct unsafe conditions and maintain operational integrity.
- Maintained service records, work order documentation, vendor contracts, and compliance logs to track maintenance activities, similar to a CMMS (Computerized Maintenance Management System).
- Interpreted building plans, blueprints, and compliance codes when planning upgrades or repairs — ensuring all work met local building regulations and safety protocols.
- Scheduled and supervised installation and servicing of electrical fixtures, plumbing systems, access control systems, and other mechanical infrastructure.
- Managed vendor relationships and held contractors accountable for meeting safety, quality, and performance standards.
- Responded to emergency repair situations, directing quick diagnostics and coordination of services to restore operations.
- Promoted a culture of safety and preventive care across all managed sites, including implementing procedures in line with OSHA and fire code regulations.
- Worked with residents, staff, and service teams to resolve complex issues efficiently while balancing workload priorities and service deadlines.
General Manager
AT&T
01.2021 - 07.2023
- Spearheaded overall store operations, including sales, customer service, and team management.
- Implemented strategic initiatives to improve customer satisfaction, resulting in a 15% increase in positive feedback.
- Successfully led a team of professionals to achieve and exceed sales targets, contributing to a 20% boost in revenue.
- Problem analysis & resolution skills
- Communicating business-related issues or opportunities to the next management level
- Ability to use influence and motivational techniques to lead process improvements with multi-functional teams
- Strong technical and project leadership skills
- Strong coaching, mentoring, and people development skills
- Ability to work effectively in a team environment
Store Manager
Sprint/T-Mobile
08.2019 - 12.2020
- Managed daily store operations with a focus on performance, safety, and efficiency, overseeing a team of sales associates and technicians in a fast-paced, customer-driven environment.
- Delivered hands-on troubleshooting and support for mobile devices, tablets, and accessories — including diagnostics, software configurations, and basic hardware evaluations — across Android and Apple platforms.
- Trained and mentored staff on technical product knowledge, safe device handling procedures, and company compliance standards to ensure high-quality service and operational safety.
- Applied process improvement strategies to optimize device troubleshooting procedures, reduce wait times, and improve customer satisfaction and team productivity.
- Ensured strict adherence to safety policies, including proper use of tools, ergonomic practices, and maintaining a clean and organized workspace.
- Used data tracking tools to monitor sales performance, inventory movement, and operational metrics — similar to CMMS-style reporting for business equipment and supplies.
- Maintained accurate records and documentation related to store operations, staff performance, inventory logs, and service requests.
- Diagnosed and resolved technical escalations and service-related issues, collaborating with cross-functional teams to deliver timely solutions and maintain operational continuity.
- Adapted to evolving technology platforms and product ecosystems while maintaining a technical and service-first mindset.
- Recognized for effective team leadership, safe workplace practices, and the ability to troubleshoot and resolve operational issues under pressure.
Mechanical Technician
Low Cost Mobile Auto Repair
07.2013 - 02.2017
- Operated and maintained mechanical systems to ensure optimal performance and reliability.
- Conducted routine inspections and troubleshooting to identify and resolve equipment issues promptly.
- Assisted in the assembly and installation of machinery, following technical specifications accurately.
- Collaborated with team members to improve maintenance processes, enhancing overall operational efficiency.
Geek Squad Agent
Geek Squad Agent - Best Buy
01.2013 - 01.2017
- Performed hands-on diagnostics, troubleshooting, and repairs of a wide range of consumer electronics including laptops, desktops, mobile devices, TVs, gaming consoles, and smart home equipment.
- Utilized tools and diagnostic software to assess hardware and software failures, restore functionality, and replace components (motherboards, power supplies, drives, displays, etc.).
- Conducted preventive maintenance, updates, and system cleanups to optimize performance and extend the life of devices.
- Followed safety procedures and ESD (electrostatic discharge) protocols when handling internal components, ensuring compliance with OEM and workplace safety standards.
- Interpreted schematics, part diagrams, and service manuals to perform complex repairs and ensure accurate part replacement.
- Maintained detailed repair documentation, service tickets, and inventory logs to ensure traceability and accountability in line with corporate standards.
- Worked collaboratively with team members to meet daily service quotas, manage workflow, and resolve escalated technical problems under pressure.
- Provided technical support and education to clients, helping them understand the root cause of failures and how to prevent future issues.
- Lifted and moved equipment and parts weighing up to 50 lbs, and remained on feet for extended periods in a fast-paced repair center.
- Trained and mentored new agents on diagnostic procedures, tool safety, and best practices in technical service delivery.
Information Technology Specialist
United States Navy
01.2010 - 01.2013
- Installed, configured, maintained, and repaired critical communication and computer networks supporting mission-critical operations, often in high-pressure environments.
- Performed system diagnostics, troubleshooting, and corrective maintenance on both hardware and software systems including servers, routers, satellite comms, and secure systems.
- Conducted preventive maintenance checks and system inspections to ensure operational readiness and reduce downtime — following strict procedural documentation.
- Interpreted wiring diagrams, schematics, and technical manuals to maintain and repair electronic and computer systems, similar to PLC and MHE control systems.
- Ensured adherence to cybersecurity and operational safety protocols, including system hardening, access control, and compliance with Department of Defense (DoD) standards.
- Managed inventory and equipment logs using military asset tracking systems, analogous to CMMS tools used in industrial settings.
- Worked in cross-functional teams and often led junior personnel in troubleshooting exercises, system upgrades, and emergency repairs.
- Supported communication continuity by identifying signal issues, power failures, and hardware malfunctions — often requiring rapid problem-solving under tight deadlines.
- Maintained security, confidentiality, and integrity of sensitive electronic systems while managing uptime expectations across land and sea platforms.
- Adapted to rapidly changing technology and mission requirements while upholding rigorous technical, safety, and procedural standards.
Education
Bachelor of Science - Computer Science for Information Security
Colorado Technical University Online
Colorado04.2024
Skills
- Maintenance and repairs
- Electrical repair
- Troubleshooting
- Mechanical tools
- System troubleshooting
- Documentation and reporting
- Safety Equipment
- Problem-solving
- Tech-Savvy
- Computer troubleshooting
- Operations monitoring
- Maintenance coordination
Certification
Navy IT A School
References
Available upon request.
Timeline
Property Manager
Private
03.2021 - Current
General Manager
AT&T
01.2021 - 07.2023
Store Manager
Sprint/T-Mobile
08.2019 - 12.2020
Mechanical Technician
Low Cost Mobile Auto Repair
07.2013 - 02.2017
Geek Squad Agent
Geek Squad Agent - Best Buy
01.2013 - 01.2017
Information Technology Specialist
United States Navy
01.2010 - 01.2013
Bachelor of Science - Computer Science for Information Security
Colorado Technical University Online
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