Joeffrey Miema
Ottawa,Ontario
Summary
Manager Of Operations
Overview
5
5
years of professional experience
Work History
Private Contractor
Canada Property Star
Assistant Manager
Ottawa university/ Chartwell
Manager Of Operations
Ottawa University/ Chartwell
08.2018 - 08.2022
- Established work schedules, ensuring job tasks were effectively assigned and completed properly
- Identified areas of process improvements for program policies and procedures
- Resolved conflicts between employees and departments
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes
- Tracked company inventories and ordered new products to replenish equipment levels
- Worked with human resources regarding employee recruiting, hiring and terminating.
04.2017 - 06.2021
- Cultivated and maintained effective working relationships with clients
- Assisted clients in achieving goals using collaborative processes and expert industry knowledge
- Managed and coordinated project timelines
- Arranged interviews with experts to provide information about particular stories
- Adapted quickly to new environments and challenges
- Developed and maintained relationships with clients to ensure satisfaction with the final product.
08.2017 - 05.2018
- Helped oversee the daily operations of the store, managing staff and inventory
- Interviewed potential job candidates and made hiring recommendations to general manager
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
Education
Diploma In Physiotherapy -
la cite
04.2014
High School Diploma -
Ecole Technique Provinciale
06.2010
Skills
- Training Programs
- Overseeing Employees
- Payroll Operations
- Regulatory Compliance
- Corrective Actions
- Quality Assurance
- Incident Management
Languages
English
Native or Bilingual
French
Native or Bilingual
References
References available upon request
Timeline
Manager Of Operations
Ottawa University/ Chartwell
08.2018 - 08.2022
08.2017 - 05.2018
04.2017 - 06.2021
Private Contractor
Canada Property Star
Assistant Manager
Ottawa university/ Chartwell
Diploma In Physiotherapy -
la cite
High School Diploma -
Ecole Technique Provinciale