JOEE PASCERI
Toronto,ON
Summary
Accomplished Store Manager with over 13 years at MAC Cosmetics, specializing in elevating store performance through exceptional team leadership and customer service excellence. Proven track record in boosting revenue via innovative sales strategies and visual merchandising. Expert in eventing, inventory management and problem-solving, ensuring operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Store Manager
MAC Cosmetics
10.2012 - Current
- 13 years of experience managing both low & high-volume stores, overseeing events, and volunteering with Viva Glam. Stores include, MAC Yorkdale, Vaughan Mills, HBC Queen, Eaton Centre & Bayview Village.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing sell thru & building confidence.
- Glam Crew Lead – Coordinate and organize artists to participate in in-store events, driving new product launches and boosting revenue.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Business Development Representative
ONPATH Business Solutions
01.2010 - 01.2012
- Developed hundreds of innovative advertising initiatives for companies across Canada, utilizing comprehensive strategies as a marketing agent to build websites with Google and Yellow Pages.
- Used SalesForce to handle current portfolio and prospective leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
Education
Hair & Make-up Artistry
Ottawa Beauty Academy
Ottawa, ON01-2010
High School Diploma -
Robert Hall
06-2007
Skills
- Team Leadership
- Product Knowledge
- Customer Service Excellence
- Inventory Management
- Visual Merchandising
- Sales Strategy
- Training & Development
- Problem Solving
Timeline
Store Manager
MAC Cosmetics
10.2012 - Current
Business Development Representative
ONPATH Business Solutions
01.2010 - 01.2012
Hair & Make-up Artistry
Ottawa Beauty Academy
High School Diploma -
Robert Hall
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