Joed Al-Chahal
Retail Sales And Operations Director/Manager
Montreal,QC
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sort Center Trainer
Amazon
06.2021 - 10.2023
- Developed and created engaging training materials and resources for all process paths in the Sort Center
- Managed a team of content curators, instructional designers, and animators to ensure the timely and high-quality development of training materials
- Worked with subject matter experts to ensure accuracy and relevance of training content
- Used and analyzed data on a daily basis to improve the learning experience of new hires
- Ensured training materials were kept up to date and delivered against standard, providing a positive learning experience
- Improved processes from gathering feedback and analyzing data
- Collaborated with operations to identify critical skill gaps and created training plans to address them
- Supported the recruitment of Instructors and Peer Trainers
- Worked in partnership with the agency managers to improve new hire performance
- Managed a team of content curators, instructional designers, and animators in a fast-paced environment
- Managed multiple projects simultaneously and met tight deadlines
Director of Sales
Major Events Media Group
08.2018 - 03.2020
- Directed a sales organization of 22 people across on a national level; including liaising with our team in England
- Managed a base of end-customers and partners across various clients of differing industries
- Developed and executed sales and marketing strategies for products, service, value, client care after service, and retention
- Coordinated and continuously improved sales operations across the customer base
- Maintained governance and reporting processes across the organization
- Maintained C-level relationships with key accounts and a key role in customer acquisition
- Key Achievements: Signed 32 new partners in 2019
- Developed the sales pipeline to acquire customers from new industries; all stemming from global countries; with brands like Netflix, Dolce and Gabbana, Moet and Chandon and a long list of financial & investment institutions across Europe
- Stimulated growth in sales above targets during tenure and put in place a new way of employee recognition; also changed the pre-existing commission plan where employees made more bonuses and were better recognized for their efforts thus allowing them to instill pride in their jobs; this helping me to continue motivating, inspiring, and influencing them.
District Manager
Hakim Optical
03.2017 - 06.2018
- Managed P&L business operations across two large provinces for the largest privately owned optical industry chain in Canada
- Lead a diverse organization of about 95 employees across 16 locations across Alberta and Saskatchewan
- Directed sales, operations, quality, and CX programs in the mentioned provinces
- Reported directly to the board (CEO) and acted as a key advisor on nationwide strategy
- Drove the implementation of Lean Six Sigma methodologies in sales, administration, and operations
- Implemented change management initiatives to promote customer retention, performance, and individual ownership
- Maintained and continuously improved policies and processes across operations
- Key Achievements: Increased sales by >20% during tenure
- Achieved operational improvements that enabled the opening of multiple large locations
- Measured an increase in employee and employee/customer satisfaction as a result of change management programs
- Built a competent team of leaders, many of whom became long-tenured assets and managers in the company.
Operations Manager
Lenscrafters/Luxottica
10.2013 - 12.2016
- Implemented strategy for growth in every location throughout British Columbia and Alberta
- Maintained company operational efficiency practices and standard
- Prioritized customer focus and employee satisfaction as a key indicator of success
- Regularly analyzed operational KPIs and drove continuous improvement
- Established and implemented SMART quarterly plans for location growth
- Maintained visual brand standard and practices, as well as asset protection policies
- Key Achievements: Prioritized talent development and morale, enabling several team members to acquire management positions
- Instilled positive culture based on customer focus, team spirit, and employee satisfaction
- Positioned a couple of my locations/stores as a benchmark for piloting new products, visual branding practices, and policies for the brand as a whole.
Field Project Supervisor
Lenscrafters
01.2013 - 10.2013
- Managed large project implementation of company sales, CX, and operations models across stores in the US and Canada
- Rolled out initiatives for training and development, KPI monitoring, and customer service models across stores
- Conducted competency assessments for store management, district managers, and regional directors
- Identified gaps and opportunities for talent development or acquisition based on company standards
- Developed standard job descriptions and designed talent profiles and career paths based on business goals
- Key Achievements: Appointed as Brand Mentor within months of joining this role after being identified as an exceptional individual contributor
- Was allocated to Root learning and rapidly expanded responsibility to stores across Canada and the USA
- Promoted to an operations manager within 1 year after becoming a store general manager.
General Manager
Lenscrafters
01.2011 - 01.2013
- Continuously recruited, trained, coached, and developed talent for short and long-term success
- Supervised and lead all aspects of financial operations, customer base, and team capacity
- Promoted a high level of team moral, business values, and performance standards
- Collected, analyzed, and reported on financial operations, and directed team activity
- Developed standard job descriptions and designed talent profiles and career paths based on business goals
- Key Achievements: Achieved diamond-level standard on President's Club and held the highest revenue for Lenscrafters in year 2012
- Achieved a 17.6% sales growth in one year; bringing the store to over well $4MM', a number never imagined in our industry
- Maintained exceptional standards of performance tracking and enabled several associates to develop into management positions
- Collaborated with optometrists to link doctors and retail through innovative offerings for walk-in availability and in-house prescriptions, and follow-up.
Education
Business Marketing -
Mount Royal University
08.2008 - 05.2011
High School - undefined
International School
06.2000 -
Skills
Retail OperationsRecruitment & Talent ManagementTraining & DevelopmentP&L Operations ManagementStrategic Sales PlanningCustomer Relationship ManagementVisual Brand ManagementQuality Management (Six Sigma)Omni-Channel MarketingMicrosoft Office 365CRM SystemsFinancial Reporting SystemsHR and Talent Profile Management
Timeline
Sort Center Trainer
Amazon
06.2021 - 10.2023
Director of Sales
Major Events Media Group
08.2018 - 03.2020
District Manager
Hakim Optical
03.2017 - 06.2018
Operations Manager
Lenscrafters/Luxottica
10.2013 - 12.2016
Field Project Supervisor
Lenscrafters
01.2013 - 10.2013
General Manager
Lenscrafters
01.2011 - 01.2013
Business Marketing -
Mount Royal University
08.2008 - 05.2011
High School - undefined
International School
06.2000 -