Joeben Cabigas
London,Ontario
Summary
Sociable Patient Transporter experienced moving patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to family members and guests.
Overview
8
8
years of professional experience
Work History
Patient Transport Driver
E1 Health
London, ON
03.2024 - Current
- Provided wheelchair assistance when necessary to transport patients between locations within the facility.
- Performed minor repairs on ambulatory vehicles when necessary; replaced worn parts such as hoses or belts, if required.
- Conducted regular vehicle inspections; checked fluid levels, tire pressure, brakes, lights, ensuring that vehicles were safe for operation on public roadways.
- Evaluated patient conditions before, during, and after transportation for any adverse reactions or changes in health status.
- Utilized a stretcher to move patients from one location to another as needed.
- Informed management of any issues related to ambulance service operations that require attention.
- Greeted patients and provided assistance to ensure they arrived at their destination safely.
Customer Service Representative
The Vets
London
05.2023 - 11.2023
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Representative
Start.ca
03.2019 - 05.2023
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
Customer Service Team Lead
Convergys Canada
London, Ontario
06.2016 - 03.2019
- Acted as a liaison between customers and internal teams such as IT support or product development.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
- Identified trends in customer requests and developed solutions to address them proactively.
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Analyzed customer feedback data to identify areas of improvement.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
Education
Bachelor of Science - Physiotherapy
Cebu Doctors University
Cebu, PhilippinesSkills
- Emergency Procedures
- Safe Driving Practices
- Basic Life Support
- Patient Care Coordination
- Inbound and Outbound Calling
- Call Management
- CRM Software
- Complaint Handling
- Team Management
- Issue Resolution
- Team coaching
Languages
English
Professional
Tagalog/Filipino
Professional
Affiliations
I like to go camping, long drives, read, and play video games.
Accomplishments
- I received an award as one of the youngest tenure to get promoted to a team leadership role in the company.
Timeline
Patient Transport Driver
E1 Health
03.2024 - Current
Customer Service Representative
The Vets
05.2023 - 11.2023
Sales Representative
Start.ca
03.2019 - 05.2023
Customer Service Team Lead
Convergys Canada
06.2016 - 03.2019
Bachelor of Science - Physiotherapy
Cebu Doctors University
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