Joe Wilson
Surrey,BC
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction through strategic department layouts and impactful product visibility. Recognized as a top performer, with exceptional organizational skills and problem-solving abilities, complemented by a keen attention to detail. A customer service champion adept at creating eye-catching displays, leveraging extensive knowledge of home products to drive sales and improve the shopping experience. Career aspirations include further developing merchandising strategies that align with evolving consumer preferences.
Overview
26
26
years of professional experience
Work History
Visual Presentation Specialist-Soft Home
Hudson’s Bay Company
Vancouver, Toronto, Surrey, B.C.
08.1999 - Current
- Designed dynamic table displays that have caught the attention of company managers and executives
- Coordinated hundreds of projects to meet company directives and deadlines
- Conceived and installed home department featured storefront windows in flagship stores
- Directed work teams in the set up and merchandising of Christmas, Outdoor Living, and Back to School trend shops
- Managed and coached fellow associates in department displays and inspired higher quality work by offering solutions to their merchandising obstacles
- Improved customer shopping experience with better layout of fixtures and merchandise flow and presentation
- Arranged the furniture department with lifestyled room settings and commodity shops
- Re-dressed over 12 feature beds per month and created displays in the towel department
- Trained stock handlers on the company's door-to-floor process and system
- Supported sales by offering knowledge and expertise on home products using the customer first standard
Education
Display And Design Diploma - Display And Design Program
Langara College
Vancouver, BCHigh School Diploma -
Britannia Secondary School
Vancouver, BCSkills
- Customer experience
- Time management
- Visual merchandising
- Team leadership
- Product knowledge
- Display design
- Fixture arrangement
- Detail orientation
- Creative problem solving
- Communication skills
- Planning
- Problem-solving
- Multitasking
- Teamwork and collaboration
Accomplishments
- Runner-up for best booth at the Westin Bayshore Wedding Fair
Timeline
Visual Presentation Specialist-Soft Home
Hudson’s Bay Company
08.1999 - Current
Display And Design Diploma - Display And Design Program
Langara College
High School Diploma -
Britannia Secondary School
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