Joe Tseng
Nanaimo,BC
Summary
Dedicated and dependable hospitality professional with experience in customer service, restaurant operations, kitchen support, and inventory management. Backed by a Bachelor of Business Administration in Finance from Vancouver Island University, with strong business knowledge, computer proficiency, and excellent communication skills. Seeking a Restaurant Assistant Manager position where I can contribute to daily operations, support the team, and deliver outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Shanghai City Chinese Restaurant
Nanaimo, British Columbia
10.2022 - 10.2024
- Took food and beverage orders accurately and ensured timely service.
- Provided friendly, professional customer service that enhanced guest satisfaction in a fast-paced restaurant environment.
- Addressed customer concerns swiftly, fostering a positive dining experience and encouraging repeat visits.
- Collaborated with kitchen staff to streamline daily operations, ensuring timely service and order accuracy.
- Maintained cleanliness, food safety, and company service standards.
Cook
The Queen's
Nanaimo, British Columbia
08.2020 - 10.2022
- Prepared high-quality food with attention to presentation during peak service periods.
- Maintained composure and efficiency under pressure during busy service periods.
- Coordinated with servers and kitchen team to streamline timely food preparation.
- Followed food safety, sanitation, and health regulations at all times.
- Maintained a clean, organized, and safe kitchen environment.
- Assisted with inventory management, stock organization, and food ordering.
Education
BBA - Finance
Vancouver Island University
12-2025
Bachelor of Science - Electronic Engineering
National Taiwan University
06-2017
Skills
- Order accuracy
- Customer Service
- Food Safety & Sanitation
- Restaurant Operations
- Point of Sale Systems
- Inventory Management
- Team Leadership
- Problem Solving
- Communication
Timeline
Server
Shanghai City Chinese Restaurant
10.2022 - 10.2024
Cook
The Queen's
08.2020 - 10.2022
BBA - Finance
Vancouver Island University
Bachelor of Science - Electronic Engineering
National Taiwan University