Joe Thomas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Batch Cook
Macgregors Meat & Seafood
06.2023 - 09.2024
- Coordinated with front-of-house staff to address any customer concerns or requests promptly and professionally.
- Contributed to a positive and inclusive work environment by consistently demonstrating effective communication skills and teamwork.
- Managed inventory levels, conducting regular stock checks and placing orders as necessary.
- Trained new staff on proper batch cooking techniques, improving overall team efficiency and productivity.
- Cultivated a positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Documented batch production information such as ingredients and amounts, cycle times and temperatures observed.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Team Member
Fiera Foods
08.2022 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Customer Service Representative
Africell
02.2017 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Information Technology - Cybersecurity
York University
Toronto, ON01.2028
High School Diploma -
West African Academy of Sciences And Technology
Banjul, Gambia06.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Team Development
- Microsoft Office Suite
- Microsoft PowerPoint
- De-Escalation Techniques
- Live chat support
Timeline
Batch Cook
Macgregors Meat & Seafood
06.2023 - 09.2024
Team Member
Fiera Foods
08.2022 - 08.2024
Customer Service Representative
Africell
02.2017 - 05.2022
Bachelor of Science - Information Technology - Cybersecurity
York University
High School Diploma -
West African Academy of Sciences And Technology
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