Joe Silva
Corona
Summary
Managed front desk operations, ensuring a professional presence while handling guest inquiries and maintaining organized records of concierge service transactions.Professional with experience in educational support and administrative functions, demonstrating a strong ability to enhance classroom efficiency through the preparation of instructional materials and resources.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Teaching Assistant
ProCare Therapy
9000 Southside blvd
01.2025 - Current
- Assisted in preparing instructional materials and resources, enhancing classroom efficiency and supporting educational objectives.
- Collaborated with lead educators to implement lesson plans, fostering student engagement and promoting effective learning environments.
- Provided individualized support to students, adapting teaching methods to meet diverse learning needs and improve academic performance.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Encouraged students to take an active role in their own learning process.
- Instructed students individually or in groups to reinforce learning concepts.
Concierge
Cadence Living
Rancho Cucamonga
10.2022 - 09.2024
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
- Took reservations from patrons by phone or online.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Barista
Starbucks
Rancho Cucamonga
12.2021 - 01.2022
- Prepared high-quality beverages and maintained cleanliness, ensuring a welcoming environment for customers.
- Managed inventory by restocking supplies and organizing storage, contributing to seamless daily operations.
- Efficiently processed customer transactions, improving service speed and enhancing the overall customer experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
Education
Bachelor of Arts - Psychology
California State University, Dominguez Hills
Carson, CA 01.2020 - 05.2023
Associate of Arts - Psychology
Mt. San Jacinto College
Menifee, CA 01.2016 - 05.2018
Skills
- Lesson plan development
- Classroom management
- Student mentoring
- Individualized instruction
- Administrative support
- Group instruction
- Multi-line telephone handling
- Customer service
- Cash register operation
- Communication skills
- Team collaboration
- Front desk operations
- One-on-one and small group instruction
- Classroom support
- Special education
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Teaching Assistant
ProCare Therapy
01.2025 - Current
Concierge
Cadence Living
10.2022 - 09.2024
Barista
Starbucks
12.2021 - 01.2022
Bachelor of Arts - Psychology
California State University, Dominguez Hills
01.2020 - 05.2023
Associate of Arts - Psychology
Mt. San Jacinto College
01.2016 - 05.2018