Joe Ragusa
Toronto,On
Summary
With extensive experience in retail Big Box Retail, such as Merchandising, Warehouse/Replenishment, Inventory Control, and Management have provided a strong track record for increasing department and store sales. Overall Goal are develop & grow within a strong organization while providing superior Customer/Vendor relations & providing solid revenue driving results within a company.
Overview
33
33
years of professional experience
Work History
Specialty Sales Support Associate
LOWE’S/RONA
03.2014 - 08.2020
- Responsible for providing superior customer service by assisting in various degrees of support
- Maintain / merchandise, down-stocking department and ensure shelves stocked and replenish as required
- Prepare & process orders for customers in system, communicate with Install Manager, follow-up with customers
- Drive sales in Dept
- Maintain stock levels with order requests (in top ten sales person in country)
- Responsible for assisting inventory Team in preparing Department for inventory and assisting audits as required
- Assist Department in managerial duties with price audits, negative list, 200 exception, markdown list, and inventory audits
- Assist with department merchandise with orders and stock replenishment
- Responsible for development of new staff in areas of training, customer ervice mentor-ship.
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Assisted in achieving sales targets through effective coordination with the sales team.
DEPARTMENT MANAGER – Garden Center and Seasonal – Indoor / Outdoor
CANADIAN TIRE CORPORATION
- Directed a team up to 25 staff in providing superior customer service for our clients
- Accountable for store operations in absence of the Store and Assistant Manage including opening/closing of store
- Motivate and coached staff in maintaining annuals, perennials, shrubs,/floral and product knowledge
- Provided and built excellent customer service relations with merchandisers, installers vendors and suppliers
- Ran reports & followed up on re-orders, set up of Seasonal and Garden Centre stock with vendors/suppliers for timely arrival
- Supervised staff in areas of training, evaluation and customer service including recruitment and training
- Generated sales and inventory reports to suggest in-store sales, drivers, increase gross revenue and reduce inventory
- Completed schedules for department staff within the required budgets hours on a weekly/bi-weekly basis.
DEPARTMENT MANAGER (various departments) –Hardware/ Plumbing /Electrical & Paints
CANADIAN TIRE CORPORATION
- Accountable for store operations in absence of the Store Manager including opening/closing and cashing out store
- Oversee and supervisor department staff up to 25 in maintaining proper work ethics, superior customer service
- Provide assistance/support to warehouse receiving to ensure all product are received and ready for floor
- Merchandised, maintained replenishment of stock, placed reorders for various departments and made recommendations
- Supervised full and part-time store staff in areas of interviewing, training, evaluation and customer service
- Uploaded and generated sales/ inventory reports for store sales to increase gross revenue and reduce inventory
- Responsible in assisting Inventory Team in preparing department for inventory and assisting as required
- Provided and built excellent customer service relations with vendors, suppliers and customers.
Department Manager
Lowes/Rona
07.2019 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Specialty Sales Support Associate
LOWE’S
01.2014 - Current
- Responsible for providing superior customer service by assisting in various degrees of support
- Drive sales in Dept
- Maintain stock levels with order requests
- Provided and built excellent customer service relations with vendors, suppliers and customers
- Assist customers, build customer orders Using MTO for Doors & Windows Design
- Customer Follow up on Details orders, Install orders & customer Estimates
- Create Estimates using Installer Measures & detail sheets
- Maintain department in cleanliness and Showroom Appearance
- Create stock & merchandise orders for sold or future sales orders.
DEPARTMENT MANAGER - Mill work/ Installs /Lumber
THE HOME DEPOT
01.2011 - 01.2014
- Accountable for store operations in absence of the Store and Assistant Manager & including open and close of store
- Oversee and supervisor department staff up to 25 maintaining proper work ethics and superior customer service
- Responsible for work order, purchase orders and install projects, following up with customers, vendors and Installers
- Travel to customer residents regarding to oversee install issues and provided solutions and recommendations
- Communicated & dealt directly with suppliers, contractors and vendors regarding issues or re-orders
- Provide assistance/support to warehouse receiving to ensure all product are received and flowing on to the sales floor
- Uploaded and ran department reports for stock orders & re-orders to generate store revenue, placed required orders.
DEPARTMENT MANAGER – Garden Centre and Seasonal
THE HOME DEPOT
01.2011 - 01.2014
- Directed a team up to 35 Garden Centre, Seasonal staff, Trained to providing superior customer service to all clients
- Accountable for store operations As Manager On Duty including opening/closing and cashing out the store
- Motivating and coaching staff regarding product knowledge on annuals/perennials, shrubs, floral and related products
- Provided and built excellent customer service relations with merchandisers, installers vendors and suppliers
- Set up/layout merchandise for Garden Centre in Spring/Summer & Fall within the scheduled timed frame deadline
- Ran reports & followed up on re-orders of Seasonal and Garden Centre stock with vendors/suppliers for timely arrival.
STORE MERCHANDISE MANAGER
CANADIAN TIRE CORPORATION
01.1992 - 01.2011
- Responsible & accountable for store operations in absence of the Store/Floor Managers including opening/closing
- Directed and guided merchandisers with established high quality standards within, the Corporate guidelines
- Responsible for developing/implementing inventory plans to maximize profitable sales and assisted with ordering
- Worked with Plano-grams /modules and store layouts to ensure store is merchandised and set up effectively
- Implemented & developed Merchandising Standard Policy For proper setup and merchandise flow
- Provided support to warehouse/receiving to ensure all product are flowing to the floor in timely manner
- Build and provided excellent working relations with merchandisers, installers, contractors vendors and suppliers
- Ordered specially fixtures for merchandise setups throughout the store for seasonal changeovers.
Education
Associate of Arts - Business Administration
Centennial College of Applied Arts And Technology
Scarborough, ONSkills
- Strong Organization
- Client Relationship Building
- Inventory Control
- Sales strategy development
Educationandmanagementseminarsandcourses
- Danforth Technical School: Architecture & Design
- Centennial College: Business Accounting & Administration
- J.H.S.C Certified Safety Inspector (C.T.C) (H.D)
Keystrengthsandexperience
- Sales/Returns/Cashier Knowledge
- Forklift/ reach Lift & G Licenses
- Revenue Driven Results
- Horticulture/Garden center Knowledge
- Plano-grams/Module Knowledge
- Store Operations Management
- Installs, Electrical, Paint & Plumbing Knowledge
- Stock Re-orders/Replenishment
- Health & Safety/First Aid Trainer
- Lumber, Flooring, Hardware & Tools Knowledge
- Warehouse/Inventory Management
- Customer Service Excellence
- Home Improvement Knowledge
- Merchandising & Logistics Operations
- Vendor/Contractor Relations
Awards
- Top Sales Department Manager – Twice awarded (C.T.C)
- Customer Service – Bronze, Silver, Gold Status Homer – 7 Merit Awards (H.D)
- Customer Service award- Lowe’s customer service award
Languages
English
Professional Working
Italian
Limited Working
French
Elementary
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Department Manager
Lowes/Rona
07.2019 - Current
Specialty Sales Support Associate
LOWE’S/RONA
03.2014 - 08.2020
Specialty Sales Support Associate
LOWE’S
01.2014 - Current
DEPARTMENT MANAGER - Mill work/ Installs /Lumber
THE HOME DEPOT
01.2011 - 01.2014
DEPARTMENT MANAGER – Garden Centre and Seasonal
THE HOME DEPOT
01.2011 - 01.2014
STORE MERCHANDISE MANAGER
CANADIAN TIRE CORPORATION
01.1992 - 01.2011
DEPARTMENT MANAGER – Garden Center and Seasonal – Indoor / Outdoor
CANADIAN TIRE CORPORATION
DEPARTMENT MANAGER (various departments) –Hardware/ Plumbing /Electrical & Paints
CANADIAN TIRE CORPORATION
Associate of Arts - Business Administration
Centennial College of Applied Arts And Technology
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