Joe O'Dea

• Recruited, trained, and mentored staff to improve team performance and service quality.
• Worked with over 3,000 clients
• Processed 500+ cleanings
• Managed 20+ employees
• $10,000+ in revenue
• Established customer feedback mechanisms to drive continuous improvement in service offerings.

Facilitated customer arrivals and ensured a welcoming atmosphere at the restaurant.

Sanitized and maintained cleanliness of tables and floors.

• Greeted and seated guests, ensuring smooth flow of customer traffic during peak hours.
• Managed waitlist using reservation system, optimizing seating efficiency.

• Provided exceptional customer service, creating a welcoming atmosphere for all guests.
• Prepared and served a variety of ice cream flavors, ensuring quality and presentation standards.
• Managed inventory levels, restocking supplies to maintain operational efficiency during peak hours.
• Trained new staff on best practices for serving techniques and customer interactions.