Joe Noriel
Petaluma
Summary
Dynamic professional with 24 years of experience at GCX Mounting Solutions, specializing in accounts receivable and customer service. Proven expertise in cash management and regulatory compliance, resulting in enhanced client relationships. Successfully implemented strategies that improved payment turnaround times, driving operational efficiency and client satisfaction. Additional experience in city government and education sectors.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Aquatics Attendant
Petaluma City Schools
Petaluma
02.2025 - Current
- Operated cash registers with precision to process customer payments.
- Welcomed guests upon arrival and informed them about available services.
- Delivered comprehensive safety procedure instructions to patrons to minimize accidents.
- Ensured adherence to all state laws and regulations governing aquatic facility operations.
President
History Connection
Petaluma
01.2012 - Current
- Provide historical presentations in a school setting.
- Worked with city staff on logistical and managerial functions.
- Public relations activities promoting events.
- Established learning objectives to improve educational standards.
Credit Manager
GCX Mounting Solutions
Petaluma
11.2000 - 02.2025
- Cultivated relationships with customers to ensure prompt accounts receivable payments.
- Analyzed financial data to assess risk levels associated with credit extensions.
- Established partnerships with external credit reporting agencies and financial institutions.
- Implemented initiatives that expedited payments and improved turnaround times for customer issue resolution.
Customer Service Manager
Willitts Designs
Petaluma
02.1995 - 10.2000
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
Bachelor of Arts - Global Business Management
Sonoma State University
Rohnert Park, CA06-1990
Skills
- Customer service
- Cash handling
- Detail Oriented
- Regulatory compliance
- Conflict resolution
Accomplishments
- Jefferson Award, KPIX TV Channel 5
- KZST Radio "Hometown Hero" Award
- Press Democrat "North Bay Spirit Award"
- Manager of the Petaluma Veteran's Day Parade.
Certification
- Sonoma County Office of Education, Substitute Teacher Credential
Timeline
Aquatics Attendant
Petaluma City Schools
02.2025 - Current
President
History Connection
01.2012 - Current
Credit Manager
GCX Mounting Solutions
11.2000 - 02.2025
Customer Service Manager
Willitts Designs
02.1995 - 10.2000
Bachelor of Arts - Global Business Management
Sonoma State University