Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Nero

Thorold,ON

Summary

Dynamic operations leader with a proven track record at Outback Steakhouse, excelling in staff training and cost control. Expert in enhancing operational efficiency and cultivating strong team leadership. Successfully implemented strategies that drove revenue growth and improved service quality, ensuring exceptional guest experiences while managing resources effectively.

Overview

34
34
years of professional experience

Work History

Restaurant Manager

Outback Steakhouse
Niagara Falls, Ontario
06.2013 - Current

Executed all restaurant operations, including Hot Prep Cook, Line Cook, Hosting, FOH Manager, and Restaurant Manager roles.

Supervised and mentored 20+ team members to enhance performance and service.

Built and maintained a positive, energized, and friendly rapport with staff and guests.

Ensured cost-effective labour management while ensuring all guests and restaurant needs were accomplished

Monitored and delivered cost effective inventory controls

Chief Operating Officer

Academy Sportswear
Welland, Ontario
05.2002 - 06.2011
  • Developed and implemented strategies to increase operational efficiency.
  • Analyzed financial data and identified areas of improvement for cost savings.
  • Negotiated contracts with vendors and suppliers for goods or services.
  • Managed staff recruitment, training, and development processes.
  • Served as strategic advisor and functional expert on critical strategic and operational matters.
  • Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
  • Enhanced operational systems, processes, and best practices for greater efficiency.
  • Drove revenue by cultivating successful client relations.

Director Sponsorship Marketing

Sportexe
Fonthill, Ontario
03.1999 - 05.2002
  • Negotiated agreements with external partners such as contractors or consultants.
  • Spearheaded the development and launch of new products or services.
  • Negotiated high-value contracts with vendors and partners to optimize resource allocation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.

Owner/Operations Manager

Joseph Patrick Galleries
Fonthill, Ontario
03.1991 - 04.1998
  • Managed daily operations, including hiring and training staff to enhance productivity.
  • Analyzed market trends, identifying new business opportunities for growth.
  • Developed and implemented policies and procedures to streamline organizational processes.
  • Created marketing campaigns that attracted new customers effectively.
  • Researched potential partners to expand service offerings and increase revenue.
  • Monitored inventory levels, placing orders to ensure consistent supply availability.
  • Hired and trained department managers to improve team oversight and performance.
  • Executed successful sales strategies that aligned with business objectives.

Education

Bachelor of Arts - Economics

University of Western Ontario
London, ON
05-1988

Skills

  • Business operations expertise
  • Staff training
  • Quality assurance
  • Team leadership
  • Cost control
  • Complaint resolution

Timeline

Restaurant Manager

Outback Steakhouse
06.2013 - Current

Chief Operating Officer

Academy Sportswear
05.2002 - 06.2011

Director Sponsorship Marketing

Sportexe
03.1999 - 05.2002

Owner/Operations Manager

Joseph Patrick Galleries
03.1991 - 04.1998

Bachelor of Arts - Economics

University of Western Ontario
Joe Nero