Joe Mwatha
Camrose,AB
Summary
Enthusiastic Excellent teamwork and individual skills. Working hard and organising well. Delighted to provide social media and management coordination expertise. Expert trainer. Public speaker who meets tight training timetables and exceeds management standards. Team asset.
Overview
9
9
years of professional experience
Work History
Chapel Student Leader
University Of Alberta
Camrose, AB
09.2023 - Current
- Assisted in planning and organizing weekly worship services, including selecting music and scripture readings.
- Planned an event called score which is done annually, which includes the entire forum filled with free clothes, equipment, silent action, furniture, children toys...etc
- Organized mission trips to serve local communities.
- Promoted events on campus through social media outlets and other channels of communication.
- Participated in regular meetings with the Chaplain's office staff to discuss upcoming events.
- Coordinated and organized special holiday and spiritual events to boost community interest.
Guest Service Agent
Ramada
Camrose, AB
07.2023 - Current
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Handled cash transactions accurately while adhering to established accounting practices.
- Initiated preventive maintenance programs such as replacing light bulbs or minor repairs when needed.
- Managed group bookings efficiently with prompt response time.
- Scheduled reservations for groups such as meetings, conferences or weddings.
- Responded to guests, including email, telephone and in-person inquiries.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Crew Trainer
Mcdonlads
Camrose, AB
12.2022 - Current
- Provided constructive feedback and one-on-one coaching to employees.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Student Leader
Leah Feicek
Nairobi, Kenya
08.2017 - 11.2020
- As part of my service, I planned various events such as setting up bonfire activities, gaming events around the school campus, setting up speeches and pep rallies for the school.
- Part of my contribution involved establishing an inclusive sense of community and serving as a role model, mentor, and educator to students who needed further council.
- Helped students together with their family members as to guide them with answering any questions at the orientation sessions held within my school as well as familiarizing them with what the school environment has to offer.
- Familiar with Microsoft Word and PowerPoint to prepare reports, presentations and articles.
- Adhered to school regulations, schedules, dresscodes and policies to promote safety and learning for the end goal of creating a safe space.
Community Service Volunteer
West Nairobi School
Kenya, Nairobi
05.2015 - 11.2020
- Cut grass, trimmed trees and bushes and blew clippings off pavement.
- Wiped down tables and distributed hand sanitizer to maximize health and safety of volunteers.
- Kept facilities organized, clean and well-maintained to best meet program needs as well as both children and elderly homes.
- Helped with social workers to support children in need as to provide them with bare necessities such as sanitary equipment, food and clothing.
- Built and maintained strong relationships with patients in need by successfully resolving issues and responding promptly to the head leader.
- Cooked healthy meals for government positioned officials such as the police officers.
Education
High School Diploma -
West Nairobi School
Kenya05.2021
Primary School -
Strathmore High School
Kenya04.2007
Bachelor in Management - Management
University of Alberta
Camrose, ABSkills
- Team development
- Event coordination
- Conflict management
- Experience in leadership
- Social media content creation
- Training
- Employee engagement
- Finance
Languages
English
Professional
Swahili
Professional
Timeline
Chapel Student Leader
University Of Alberta
09.2023 - Current
Guest Service Agent
Ramada
07.2023 - Current
Crew Trainer
Mcdonlads
12.2022 - Current
Student Leader
Leah Feicek
08.2017 - 11.2020
Community Service Volunteer
West Nairobi School
05.2015 - 11.2020
High School Diploma -
West Nairobi School
Primary School -
Strathmore High School
Bachelor in Management - Management
University of Alberta
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