Joe McKiernan
London,ON
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Innovative Visual Merchandiser 10+ years of experience to create visual brand strategy to align with corporate goals.
Overview
9
9
years of professional experience
Work History
Store Manager
Roots
01.2017 - 03.2024
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with merchandising on new store openings across Canada and the USA
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Key Holder
American Eagle Outfitters
11.2015 - 01.2017
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Store Manager
Bentley
01.2015 - 11.2015
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Advertising And Marketing Communications
Mohawk College
Hamilton, ONVisual Merchandising Arts
Sheridan College
Toronto, ONSkills
Visual Merchandising
Customer Service Management
Logistics
Inventory Management & Control
Staff Training & Development
Leadership Training & Development
Recruiting and Hiring
Loss Prevention
Store & Product displays
KPI Tracking
Merchandise flow & Store Layout
Flexible and Adaptable
Timeline
Store Manager
Roots
01.2017 - 03.2024
Key Holder
American Eagle Outfitters
11.2015 - 01.2017
Store Manager
Bentley
01.2015 - 11.2015
Advertising And Marketing Communications
Mohawk College
Visual Merchandising Arts
Sheridan College
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