Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joe Lupusella

Hamilton,ON

Summary

Accomplished leader with a proven track record at Walmart Canada, adept in maximizing profitability and enhancing team performance. Skilled in strategic merchandise planning and fostering strong relationships, I excel in driving sales and operational efficiency. My approach to mentorship and innovative problem-solving has significantly boosted team morale and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Store Manager

Walmart Canada
02.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Field Implementation Mgr

Walmart Canada
03.2017 - 01.2024
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
  • Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
  • Troubleshot technical issues during implementations, working closely with IT teams to resolve problems quickly and minimize downtime for clients involved in specific scenarios encountered.
  • Championed change management initiatives by creating buy-in from stakeholders through clear communication of benefits and strategies, fostering a supportive environment for successful implementation outcomes.
  • Utilized analytical tools to evaluate post-implementation success metrics, identifying areas for further optimization or refinement as needed.
  • Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.

Education

Diploma - Business Administration And Management

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Recruitment and hiring
  • Goals and performance
  • Team motivation
  • Store displays
  • Sales expertise
  • Opening and closing procedures
  • Relationship building and management
  • Strategic thinker
  • Merchandise planning
  • Maximizing profitability
  • Culture development

Languages

English

Timeline

Store Manager

Walmart Canada
02.2024 - Current

Field Implementation Mgr

Walmart Canada
03.2017 - 01.2024

Diploma - Business Administration And Management

Sheridan College Institute of Technology And Advanced Learning

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Joe Lupusella