Joe Lovegrove
Arnold's Cove,NL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Lovegrows Lawncare
Owner-Operator
04.2007 - 08.2024
- Skilled at working independently and collaboratively in a team environment.
- Oversee day-to-day operations of company
- Design gardens and landscaping for both private and business properties
- Responsible for general maintenance and upkeep of properties including pruning, trimming, planting, removal of grass, plants and trees.
- Bookkeeping, invoicing and collections
- Maintain inventory control
- Operate equipment: lawnmowers (sit down, self-propelled), trimmer, blower, cultivator, aerator, etc.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Apprenticeship Plumber
Firenza Plumbing & Heating
11.2002 - 01.2007
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Operate machines: K50, K1500, toilet auger and pump truck.
- Use of all plumbing tool (ban saw, snap cutters, etc)
- Duties included assisting in set-up, installing faucets, sinks, bath tubs, rough-ins, clean pipes, major leaks and cut MJ pipes.
- Assist plumbers on service calls with all duties.
Education
High School Diploma -
Father Bressani Catholic High School
Woodbridge, ON06.2006
Skills
- Problem Resolution
- Interpersonal Communication
- Project Planning
- Customer Service
- Dependable and Responsible
- Friendly, Positive Attitude
- Quality Assurance
Timeline
Lovegrows Lawncare
Owner-Operator
04.2007 - 08.2024
Apprenticeship Plumber
Firenza Plumbing & Heating
11.2002 - 01.2007
High School Diploma -
Father Bressani Catholic High School
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