Joe Kopac
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Aircraft & Baggage Training delivery manager
Air Canada
02.2022 - 09.2025
- Designed and ensured the proper delivery of training programs for new and existing employees, as well as start-up stations. This involved adhering to safety protocols and operational procedures while coordinating annual and recurring training modules to optimize training delivery.
- Monitored and evaluated corporate procedures to maintain the relevance and effectiveness of training materials, such as exams, bulletins, and handouts. Regular audits were conducted to ensure regulatory compliance.
- Gathered and communicated training feedback on program successes, challenges, and improvement opportunities.
- Collaboration with the Training & Design Team was necessary to update content and maintain consistency across international and North American operations.
- Facilitated the procurement of training supplies while optimizing costs and supporting internal and external audit activities to ensure training quality.
- Promoted effective communication and teamwork within the training department to support the successful delivery and continuous improvement of training initiatives across all locations.
- Supervised daily station operations, including both above- and below-the-wing activities. Gate planning was overseen using ACDM, SMS, and other regulatory systems in collaboration with the branch safety team.
- Promoted safety, security, and service standards by monitoring operations, promptly reporting incidents and accidents, and coordinating audit activities to identify root causes and implement corrective measures.
- Maintained proactive communication with operational teams to stay informed about process changes and respond effectively during IRROPS. This ensured that customer needs were anticipated and addressed with care and professionalism.
- Applied strong decision-making skills to resolve time-sensitive operational challenges, such as safety calls and customer service escalations, while ensuring consistent service delivery.
- Utilized advanced technical skills in Microsoft Word, Excel, and the Departure Control System (DCS), along with some knowledge of the ALTEA system, to support operational planning, data management, and reporting tasks.
- Responsible for managing Safety Compliance Standards from a corporate perspective. Duties included maintaining a healthy SMS database and documenting trends related to aviation safety, particularly for Air Canada (including Jazz, Rougé, Express, and P.A.L.). Identified potential threats, adverse trends, risks, hazards, and best practices to enhance the SMS. Ensuring consistent compliance with regulatory and industry standards is paramount, and reporting, investigations, and risk mitigation are handled responsibly and diligently. Proactively identify and mitigate risks while maintaining the Safety and Quality program. Serve as the primary contact point for various departments, including auditing, occupational health, emergency response, airport operations, airport governing authority, security, quality assurance, and others.
Btw Training instructor
Air Canada
05.2014 - 02.2022
- In May 2014 I joined Air Canada as a Station Attendant, after completing various training and testing, I became an acting BTW training instructor which I did for 2 years. After acting for 2 years I secured a permanent position as a Trainer. My focus is to deliver the training material and lesson plan as designed per our Standard Operating Procedures. I am involved in the training of New Hires all the way up to Senior employees that just need a new qualification.Managed, developed, and delivered cost-effective aircraft services training (ramp & baggage) for Air Canada employees and Ground Handling staff across the International Branch, ensuring compliance with IOSA, SMS, Transport Canada Regulations, and Air Canada Corporate Standards.
Sales Executive
Digital Edge Print and Media Services
07.2011 - 05.2014
- By reducing production costs and increasing machine production of various printing and ink-jetting machines, that I ran efficiently, I quickly moved into sales and strengthened and increased our clientele and therefore revenue and profit, reaching a personal sales target of over $850,000.
- I liaised with managers on a regular basis with regards to jobs, clients and warehouse lay-out.
Director
JNK Roofing
01.2006 - 01.2011
- I owned my own roofing company and was responsible for hiring and over-seeing staff at various job sites, acquiring and negotiating new business and contracts that ensured quality, controlling all aspects of the financial accounts, and quality control. I planned, directed and managed designated projects; ensuring objectives were accomplished in accordance with outlined priorities. Often working closely alongside AMB General Contracting, we had a close partnership with Pro-Bel and worked on many projects together, on many high-rise buildings Downtown, and at other locations within and outside of Ontario. I coordinated the successful simultaneous development of several projects by delegating responsibilities, designing efficient time schedules, reviewing project status reports and analyzing operations results to improve the future efficient usage of resources.
- Being self-employed I was solely responsible for the reputation and therefore success of my business.
Store Manager
Athletes World
01.2003 - 01.2006
- I was in charge of a larger team of 15 people and responsible for all aspects of on-site HR, including training staff. As well as dealing with all aspects, as above, I maintained stock control, stock deliveries, and transfers between stores. Responsible of the store lay-out and all creative displays. Within a short time, I turned the store from 18th to 5th most profitable in the district and was promoted to run the Eaton Centre location in order to increase profitability, a location which I turned into 1st most profitable in Ontario.
Store Manager
Randy River
01.2001 - 01.2003
- Managing a team of 10 people, making sure the store ran smoothly, stock was maintained and displayed correctly, serving customers, opening and closing the store, bank deposits and handling money.
Education
High School diploma -
Central Peel Secondary School
01.1997
Business administration Marketing Diploma - undefined
Sheridan College, Davis Campus
01.2000
Skills
- Completion of many employee engagement courses
- Completion of many risk assessment courses
- Proficient Microsoft Office skills (Word, Excel, PowerPoint)
- Bilingual in English and Serbian
- Written references on request
- Reporting tools
- Route planning
- Test planning
- Emergency procedures
- Vehicle inspections
- Team supervision
- Scrum master
- Vehicle maintenance
- Issue resolution
- Schedule coordination
- Cost estimation
- Report preparation
- Delivery management
- Stakeholder management
Languages
English
Native or Bilingual
Serbian
Professional Working
Croatian
Professional Working
Timeline
Aircraft & Baggage Training delivery manager
Air Canada
02.2022 - 09.2025
Btw Training instructor
Air Canada
05.2014 - 02.2022
Sales Executive
Digital Edge Print and Media Services
07.2011 - 05.2014
Director
JNK Roofing
01.2006 - 01.2011
Store Manager
Athletes World
01.2003 - 01.2006
Store Manager
Randy River
01.2001 - 01.2003
Business administration Marketing Diploma - undefined
Sheridan College, Davis Campus
High School diploma -
Central Peel Secondary School