JOE HIRTE
Los Angeles
Summary
Hospitality professional with extensive experience in high-volume restaurants and bars. Proven track record of delivering outstanding guest service while effectively managing multiple tasks in fast-paced environments. Dedicated to enhancing guest experiences and contributing to team success.
Overview
11
11
years of professional experience
Work History
Bartender / Server
Birds Hollywood
Los Angeles
04.2021 - Current
- Delivered fast, friendly, personalized service in busy restaurant/bar, enhancing customer satisfaction.
- Coordinated service for multiple tables and bar orders with accuracy, ensuring timely delivery.
- Process payments, open/close tabs, and handle customer concerns diplomatically.
- Trained new staff and streamlined shift operations, contributing to overall team performance.
Front Desk Associate
Fitness 19
Chicago
08.2020 - 03.2021
- Welcomed members, managed check-ins, and handled account inquiries.
- Scheduled appointments and answered phones to ensure efficient member service.
- Resolved member concerns with professionalism, ensuring satisfaction and loyalty.
Bartender / Server
1959 Kitchen and Bar
Chicago
02.2015 - 01.2019
- Provided consistent, high-quality service in fast-paced dining environment, enhancing guest satisfaction.
- Developed strong rapport with guests, driving repeat visits and positive reviews.
- Ensured clean, organized bar while adhering to safety and health guidelines, contributing to overall establishment safety.
Education
Bachelor of Arts - Psychology Major
Calvin College
Grand Rapids, MI05-2013
Skills
- Bartending and table service
- Mixology techniques
- POS and payment processing
- Guest services
- Multitasking and time management
- Team collaboration and training
- Conflict resolution
Timeline
Bartender / Server
Birds Hollywood
04.2021 - Current
Front Desk Associate
Fitness 19
08.2020 - 03.2021
Bartender / Server
1959 Kitchen and Bar
02.2015 - 01.2019
Bachelor of Arts - Psychology Major
Calvin College