Joseph Giles
Pico Rivera,CA
Summary
Im Detail oriented and skilled in administrative support and client relationship management. I've Managed records and scheduling efficiently, ensuring effective coordination for training sessions. Demonstrated strong organizational skills while maintaining accurate documentation and facilitating clear communication among team members. I'm a reliable individual with strong teamwork and problem-solving abilities. I Bring positivity, and adaptability to new challenges and eagerness to learn new skills and contribute to team goals and support overall workplace success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Robert Half
Pico Rivera, CA
03.2026 - 04.2026
- Served as Zoom Admin, initiating live sessions and acting as the first point of contact for drivers, delivering clear, positive introductions and outlining session expectations
- Managed attendance tracking for session participants (approximately 20 drivers per 30-minute block) using Google Sheets to ensure accurate record-keeping
- Proactively contacted no-show drivers via Google Voice to provide session reminders and improve participation rates
- Worked as Feedback Coordinator, capturing real-time driver feedback during live sessions with strong typing speed and accurate note-taking skills
- Summarized and documented key insights from 10–15 participants per session, including both positive feedback and areas for app improvement
- Collaborated with team members as a Facilitator to guide discussions, ask targeted questions, and extract detailed, actionable insights from drivers
- Organized and structured collected feedback into Google Docs, ensuring proper tagging and sub-tagging for efficient categorization and reporting
- Supported continuous improvement efforts by accurately documenting user experience feedback to help enhance app functionality and driver satisfaction
Customer Service Representative
Robert Half
Pico Rivera, CA
07.2024 - 04.2025
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with inquiries, providing accurate information and support.
- Engaged prospects with tailored scripts to enhance interest in services.
- Documented call outcomes and updated CRM systems for accurate tracking.
- Collaborated with team members to refine calling strategies and improve outreach effectiveness.
- Responded proactively and positively to rapid change.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Handled difficult situations with professionalism, maintaining composure even during challenging calls with frustrated or upset customers.
- Maximized efficiency within the team environment via active participation in daily meetings, offering suggestions for process improvement or other collaboration opportunities.
Vocational Rehabilitation Coordinator
Robert Half
Commerce, CA
10.2022 - 10.2023
- Developed and maintained client relationships to facilitate effective communication and support.
- Provided administrative support by maintaining accurate records and updating case files regularly.
- Researched resources and referrals to enhance client access to additional support services as needed.
- Served as primary liaison for students, specifically injured workers and Chapter 31 veterans, ensuring effective coordination of weekly training sessions and individualized support.
- Coordinated appointment scheduling and attendance tracking to facilitate successful session participation for both students and instructors.
- Engaged in consistent communication with students and instructors to track progress, identify challenges, and coordinate support with career counselors or case managers.
- Assisted in managing calendars to coordinate meetings and appointments effectively. Supported attendance tracking to ensure accurate records. Maintained organized recordkeeping for easy access to information.
- Utilized MS Office applications, such as Word for document creation, Excel for data analysis, and Outlook for effective communication.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA2017
Skills
- Call Handling & Phone Support
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Administrative Support
- Team Collaboration
- Adaptability in Fast-Paced Environments
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems
- Skilled in maintaining confidentiality and ensuring data accuracy through careful review, quality control, and a precise, detail-oriented approach to data entry and record management
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Robert Half
03.2026 - 04.2026
Customer Service Representative
Robert Half
07.2024 - 04.2025
Vocational Rehabilitation Coordinator
Robert Half
10.2022 - 10.2023
High School Diploma -
El Rancho High School