Joe Ganboa
San Diego,CA
Summary
Proven track record in enhancing customer engagement and operational efficiency, notably at the Museum Of Contemporary Art, San Diego. Excelled in team collaboration and bilingual communication, significantly improving visitor experience and feedback collection. Skilled in digital asset management and POS systems, demonstrating a blend of technical proficiency and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Marketing and Communications Intern
Museum Of Contemporary Art, San Diego, La Jolla, C
02.2024 - Current
- Collaborated with the marketing team to support initiatives to increase museum visibility and engagement.
- Engaged guests to participate in surveys, improving feedback collection.
- Conducted promotional activities and community outreach, including visits to senior homes and promotional interviews in Spanish.
- Prepared biweekly marketing reports, compiled press hits, and managed digital assets in SharePoint.
- Created and managed event listings on various platforms, ensuring accuracy and consistency.
- Assisted in marketing campaigns, social media content creation, and public relations.
Concessions Staff
Aztec Shops, Ltd., Snapdragon Stadium
04.2023 - Current
- Provided elevated customer service in a high-energy, fast-paced environment, maintaining a positive attitude with guests and co-workers.
- Efficiently operated point of sale systems, accurately processing payments for food and beverage orders.
- Served food and beverages responsibly, adhering to alcohol service policies and maintaining proper sanitation guidelines.
- Ensured compliance with company policies, federal, state, and local laws, and performed additional duties as required.
Building Maintenance Technician
ConAm Management Corporation
02.2018 - 02.2019
- Maintained 200+ apartment units and completed work orders.
- Documented daily service calls and advised on supply purchases.
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines.
Utility Locate Field Technician
HBK Engineering
07.2015 - 07.2017
- Located utilities for city projects and ensured safety compliance.
- Communicated effectively with contractors and property owners.
- Collaborated with other field technicians to resolve complex technical issues.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CA05.2024
Associate of Science - Psychology
San Diego Miramar College
San Diego, CA05.2022
Certificate in Drug And Alcohol Counseling -
Fresno City College
Fresno, CA08.2021
Skills
- Customer Service Excellence: Proven ability to provide exceptional customer service in high-energy, fast-paced environments, maintaining a positive attitude with guests and co-workers
- Communication Skills: Strong interpersonal and communication skills, fluent in English and Spanish, with the ability to engage effectively with diverse populations
- Point of Sale Proficiency: Experienced in efficiently operating point of sale systems, accurately processing payments, and adhering to cash handling policies
- Organizational Skills: Highly organized with strong multitasking abilities, capable of managing inventory, setup, and maintenance tasks to ensure smooth operations
- Team Collaboration: Effective team player with experience in coordinating with co-workers and contractors, demonstrating leadership and collaboration in various roles
- Technical Proficiency: Hands-on experience with specialized equipment and maintenance tasks, including utility location, apartment maintenance, and digital asset management
Videographer
Travel Vlogging
- Content Creation: Developed and maintained a YouTube travel vlog featuring my younger daughter, documenting her experiences at various locations.
- Photography and Videography: Gained expertise in capturing high-quality photos and videos, focusing on storytelling and engaging visuals.
- Video Editing: Proficient in video editing software, creating polished and professional content for public viewing.
- Publishing: Experienced in publishing content on public platforms, optimizing for audience engagement and reach.
Timeline
Marketing and Communications Intern
Museum Of Contemporary Art, San Diego, La Jolla, C
02.2024 - Current
Concessions Staff
Aztec Shops, Ltd., Snapdragon Stadium
04.2023 - Current
Building Maintenance Technician
ConAm Management Corporation
02.2018 - 02.2019
Utility Locate Field Technician
HBK Engineering
07.2015 - 07.2017
Bachelor of Science - Psychology
San Diego State University
Associate of Science - Psychology
San Diego Miramar College
Certificate in Drug And Alcohol Counseling -
Fresno City College
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