Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Joe Drago

Brentwood

Summary

Dynamic General Manager with a proven track record at Crash Champions, excelling in leadership and operations management. Expert in P&L management and problem resolution, driving significant sales growth while fostering a high-performing team culture. Committed to enhancing customer relations and achieving organizational goals through strategic planning and effective communication.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

36
36
years of professional experience

Work History

General Manager

Crash Champions
12.2012 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Trained and guided team members to maintain high productivity and performance metrics.

Shop Manager

L.A. Smith & Sons
07.1989 - 12.2012
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
  • Improved team morale and productivity through regular feedback and recognition programs.
  • Oversaw daily operations, ensuring store met its performance and sales goals.
  • Interacted well with customers to build connections and nurture relationships.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Time management
  • Customer relations
  • Verbal and written communication
  • P&L management
  • Labor cost controls
  • Deadline oriented
  • Consistently meet goals
  • Facility management
  • Workflow planning

Accomplishments

  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Timeline

General Manager

Crash Champions
12.2012 - Current

Shop Manager

L.A. Smith & Sons
07.1989 - 12.2012

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Joe Drago