Joseph Donnelly
Windsor,ON
Summary
Dynamic leader with proven success at The Beer Store, enhancing store operations and customer satisfaction through expert inventory management and team leadership. Excelled in multitasking and fostering a collaborative environment, significantly reducing employee turnover and optimizing store performance. Skilled in customer service management and driving efficiency, consistently exceeding sales targets.
Overview
12
12
years of professional experience
Work History
Store Manager
The Beer Store
10.2012 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Management
St. Clair College
Windsor, ONSkills
- Customer Service Management
- Multitasking and Organization
- Store operations
- Friendly and Positive
- Team leadership and coaching
- Inventory Management
- Cash Management
- Shift Scheduling
- Employee Training
- Supply Ordering
- Policies and Procedures
References
Available upon request
Hobbies
Coaching Baseball
Timeline
Store Manager
The Beer Store
10.2012 - Current
Management
St. Clair College
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