Joe Dell'erba
203-190 Gage Ave S Hamilton,ON
Summary
Over 25 yrs. experience in customer service. Dedicated to providing the highest standard of service, best available products, as well as recommendations and advice tailored for individual customers.
Overview
19
19
years of professional experience
Work History
General Manager
LINT CHECK
10.2019 - 08.2024
- Improved operational efficiency by streamlining workflow processes through creation of website submission forms, service and estimate schedules
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Territory Manager
AGRO WHOLESALE PRODUCE
02.2012 - 10.2019
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Developed and maintained strong relationships with customers in assigned territory, becoming trusted advisor on product solutions.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Established successful account relationships by building rapport and maintaining consistent communication.
Territory Manager
ROSELAND PRODUCE
04.2005 - 11.2011
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Attended trade shows and industry events to promote company products and services.
- Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
- Expanded territory reach by identifying and securing new clients through strategic networking and relationship building.
- Built relationships with customers and community to establish long-term business growth.
Education
Scott Park Secondary
Hamilton, ON07.1983
Skills
- Team Player
- Time Management
- Customer Relations
- Verbal and written communication
- Customer Retention
- Vendor relationships
- Exceptional interpersonal communication
- Proficient in CRM
References
Joe Vaccarella - LINT CHECK - 905-971-1188
Paul Giamicelle – AGRO PRODUCE PH: 905-570-2485
George Bouzianis– ROSELAND PRODUCE PH: 905-691-1860
Timeline
General Manager
LINT CHECK
10.2019 - 08.2024
Territory Manager
AGRO WHOLESALE PRODUCE
02.2012 - 10.2019
Territory Manager
ROSELAND PRODUCE
04.2005 - 11.2011
Scott Park Secondary
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